Brittany Godley
OAKLEY
Summary
Customer Support Specialist with several years of remote experience delivering high-quality service across chat, email, and ticketing platforms. Skilled at resolving customer issues quickly while maintaining a positive experience and strong attention to detail. Experienced in CRM systems including Zendesk and Intercom, with a proven ability to troubleshoot technical and account-related issues independently. Adept at managing high-volume support requests, documenting cases accurately, and working efficiently in remote and overnight support environments.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Virtual Commercial Real Estate Researcher
Moodys Analytics
New York
04.2023 - 05.2024
- Maintained and verified large volumes of data, improving database accuracy by 85% through detailed review and problem resolution.
- Conducted research and investigated discrepancies to ensure accurate records and reliable reporting.
- Communicated with cross-functional teams using digital collaboration tools to resolve issues and share insights.
- Documented findings and produced clear reports to support business decisions and operational efficiency.
- Worked independently in a remote environment while managing multiple priorities and deadlines.
Customer Loyalty Specialist (Seasonal)
Zappos
Portland
09.2022 - 12.2022
- Delivered customer support through Zendesk by resolving account issues, order inquiries, and service requests.
- Improved customer retention by 20% through effective problem solving and clear communication.
- Handled high volumes of customer inquiries via chat and email while maintaining quality service standards.
- Processed invoices and customer account updates with strong attention to detail and confidentiality.
- Escalated complex technical or billing issues to appropriate departments to ensure timely resolution.
Virtual Administrative Assistant
Full Creative - Remote Home Based Job
Las Vegas
01.2018 - 02.2019
- Provided remote administrative and customer support for clients in medical and legal sectors.
- Responded to client inquiries and coordinated communications between customers, vendors, and internal teams.
- Organized digital documentation systems that improved file retrieval efficiency by 30%.
- Prepared reports and maintained accurate client records within internal databases.
- Assisted with scheduling, client follow-ups, and operational support tasks.
Education
Bachelor of Science - Business Administration
North Carolina Central University
Durham, NC 08.2008 - 05.2012
Skills
- Customer Support & Service
- Ticket Management Systems (Zendesk, Intercom)
- CRM & Database Management
- Issue Resolution & Troubleshooting
- Order and Account Support
- Email & Chat Customer Support
- Remote Collaboration (Slack, Google Workspace)
- Data Verification & Accuracy
- Cross-Functional Communication
- Technical Troubleshooting
Timeline
Virtual Commercial Real Estate Researcher
Moodys Analytics
04.2023 - 05.2024
Customer Loyalty Specialist (Seasonal)
Zappos
09.2022 - 12.2022
Virtual Administrative Assistant
Full Creative - Remote Home Based Job
01.2018 - 02.2019
Bachelor of Science - Business Administration
North Carolina Central University
08.2008 - 05.2012