BRITTANY GILES
Ottawa,Canada
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry level full-time position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Private Cleaner
Brittany Giles
01.2023 - Current
- Building clientele through social media and marketing
- Reduced allergens and improved overall air quality through regular dusting, vacuuming, and mopping.
- Assisted clients in decluttering their homes, resulting in more organized and efficient living spaces.
- Performed deep-cleaning tasks for special events, ensuring immaculate presentation and positive guest impressions.
- Efficiently managed time to complete all assigned tasks within specified deadlines while maintaining high-quality work standards.
- Developed strong relationships with clients through effective communication and exceptional service delivery, leading to repeat business opportunities.
- Improved the aesthetic appeal of homes by polishing furniture, fixtures, and appliances for a pristine finish.
- Changed bed linens and collected soiled linens for cleaning.
Day of Event Coordinator
Thyme & Again Catering
03.2023 - 08.2023
- Responsible for day of catering services including ensuring all food items are prepared
- Packing all necessary items required for setup
- Setting up for event as per facilitators request
- Providing excellent customer service and ensuring event runs smoothly
- Clean up and tear down, followed by loading the catering van and returning all items to the shop.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Streamlined registration processes for increased efficiency and reduced waiting times.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed event logistics and operations.
Customer Service Representative
Air Canada
03.2019 - 02.2020
- Responsible for greeting customers prior to boarding their flight, ensuring proper documentation for travelling, weighing baggage, helping with any concerns relating to their travel
- Boarding flights and welcoming international flights when needed
- Received necessary security pass certification from Transport Canada
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Upheld strict quality control policies and procedures during customer interactions
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Banquet Organizer
ALT Hotels
04.2016 - 06.2019
- Greet clients prior to their event, review food and beverage for their upcoming event
- Ensure the setup is precise and to the clients liking
- Supervise the event and ensure all staff are set up for success
- Completed purchases and errands for special events such as parties or anniversary celebrations
- Maintained complex schedules and arranged appointments
- Contacted service providers to address and correct billing or service issues
- Completed basic administrative work such as typing correspondence and managing accounts
- Communicated client project requirements to vendors and contractors to ensure client satisfaction.
- Streamlined event logistics by coordinating with vendors, managing budgets, and creating detailed timelines.
- Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.
Education
Hotel And Restaurant Management in Hotel And Restaurant -
Algonquin College
Ottawa, ON06.2016
Culinary Management certificate -
Algonquin College
Ottawa, ON2009
High School Diploma -
St. Francis Xavier High School
Hammond, Ontario06.2008
Skills
- Time management
- Adaptability
- Communication
- Customer Service-Focused
- Leadership
- Problem solving
- Inventory
- Smart serve certified
- High volume production experience
- Critical thinking
- WHIMIS certified
- Managerial Skills
- Sales oriented
- CPR C First Aid Certified
- Attention to detail
- Organizational skills
Timeline
Day of Event Coordinator
Thyme & Again Catering
03.2023 - 08.2023
Private Cleaner
Brittany Giles
01.2023 - Current
Customer Service Representative
Air Canada
03.2019 - 02.2020
Banquet Organizer
ALT Hotels
04.2016 - 06.2019
Hotel And Restaurant Management in Hotel And Restaurant -
Algonquin College
Culinary Management certificate -
Algonquin College
High School Diploma -
St. Francis Xavier High School
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