Brittany Garcia
Fontana
Summary
Meticulous tag and title clerk with several years of focused experience at automotive dealers in several states. Detail-focused and personable automotive title expert proven as go-to person in dealer network. Driven customer pleaser to make mundane paper shuffling palatable for buyers.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
Title Clerk
Kargenie
Montclair
09.2021 - 05.2025
- Processed vehicle titles and registrations for accuracy and compliance.
- Reviewed documentation for completeness and verified ownership details.
- Assisted customers with title inquiries and provided necessary guidance.
- Maintained organized records of transactions and title applications.
- Coordinated with state agencies to resolve title issues effectively.
- Trained new staff on title processing procedures and software use.
- Ensured timely submission of documents to meet regulatory deadlines.
- Processed applications for new titles, transfers and duplicate titles.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Performed data entry of vehicle information into system for registration purposes.
- Assisted customers with questions about the titling process or fees associated with it.
- Coordinated with other departments to resolve issues related to titling process.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Verified accuracy of title documents for completeness and correctness.
- Maintained records of all transactions in a computer database.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
Restaurant Hostess
Chefs Cafe
Fontana
08.2017 - 10.2018
- Greeted guests warmly and ensured a positive first impression.
- Managed reservations using restaurant management software efficiently.
- Assigned tables to servers based on availability and guest needs.
- Assisted in maintaining cleanliness and organization of the entrance area.
- Trained new hostesses on procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Customer Service Representative
Supercuts
San Dimas
06.2014 - 01.2017
- Answering customer questions about the company, products, or services
- Resolving customer complaints
- Directing customers to the right department or supervisor
- Taking orders or processing payments
- Making changes to customers’ accounts
- Handling returns and exchanges
- Addressing billing concerns
- Keeping records of customer interactions
- Selling products and services
Retail Sales Associate
Aniche Boutique
San Dimas
02.2016 - 08.2016
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Operated cash register and processed customer transactions efficiently.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
Education
Bonita High School
La Verne, CASkills
- Title processing
- Document verification
- Regulatory compliance
- Data entry
- Problem resolution
- Staff training
- Attention to detail
- Effective communication
Timeline
Title Clerk
Kargenie
09.2021 - 05.2025
Restaurant Hostess
Chefs Cafe
08.2017 - 10.2018
Retail Sales Associate
Aniche Boutique
02.2016 - 08.2016
Customer Service Representative
Supercuts
06.2014 - 01.2017
Bonita High School