Brittany Gallery
Saint John,NB
Summary
With more than a decade of customer service experience and a deep understanding of technical systems, I bring a creative approach to problem-solving. Known for my meticulous attention to detail, I commit wholeheartedly to every task.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Consultant
Spartan Systems
01.2022 - 07.2023
- Helped clients select, implement and customize software for seamless integration.
- Conducted risk assessments and implemented security measures like data encryption and user training.
- Managed VoIP systems for clients in various industries.
- Stayed current on industry trends, advising clients on leveraging new opportunities for growth.
Retail Sales Associate
S Boutique
11.2016 - 08.2022
- Skillfully prepared merchandise for distribution and placement across sales floor.
- Trained new sales team associates in product knowledge, selling techniques and company procedures.
- Worked with team members to drive customer service initiatives, achieving sales goals, and increasing feedback scores.
Baker
Murphy's Restaurant
03.2014 - 03.2016
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
Information Technology: Network Administration
New Brunswick Community College
Saint John, NB2021
Skills
- VoIP Technologies
- Cybersecurity Risk Assessment
- User Support
- Hardware Installation
- Data Recovery
- Troubleshooting
- Remote Desktop
- Systems Installation, Configuration, and Upgrading
Languages
English
Native or Bilingual
Certification
- Teams Administrator Associate, Microsoft 365 Certified - 2022
Timeline
IT Consultant
Spartan Systems
01.2022 - 07.2023
Retail Sales Associate
S Boutique
11.2016 - 08.2022
Baker
Murphy's Restaurant
03.2014 - 03.2016
Information Technology: Network Administration
New Brunswick Community College
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