BRITTANY FULLER
STARBUCKS COFFEE COMPANY
Huntington Beach
1
Certification
15
years of professional experience
Results-driven restaurant and hospitality leader with 12 years of management experience. Skilled in optimizing high-volume operations, enhancing customer experiences, and managing labor and food costs. Expertise in team development, including hiring, training, and scheduling, while maintaining a strong focus on food safety and customer satisfaction.
Work History
Store Manager
4 Years 7 Months- Directed daily operations of high-volume coffeehouse while upholding exceptional customer service, product quality, food safety, and brand standards.
- Developed and coached team members and shift leaders through recruiting, hiring, and training to strengthen hospitality team accountability.
- Managed labor scheduling, deployment, inventory, and ordering to optimize operational expenses and support profitability.
- Increased sales outcomes and reinforced customer loyalty via exceptional hospitality community engagement and consistent execution.
- Built an inclusive, positive team culture focused on employee engagement, recognition, accountability, and development.
- Created inclusive positive team culture centered on employee engagement, recognition, accountability, and development.
- Strengthened ties with customers and community partners, supporting welcoming environment creation and customer loyalty growth
General Manager
10 Years 2 Months- Streamlined daily restaurant operations while directing large team within fast-paced high-volume environment.
- Optimized staffing through managed scheduling and labor allocation to maintain appropriate staffing levels and efficient daily operations.
- Managed P&L and expense reporting to strengthen cost control and profitability.
- streamlined weekly inventory purchasing deliveries; monitored food costs and waste control to maintain accurate stock levels.
- Created marketing initiatives and managed catering deliveries to boost customer engagement and enhance brand visibility.
- consistently meeting or exceeding sales expectations through operational execution, customer service, and marketing strategies.
- Created a positive team environment by coaching employees, recognizing performance, and serving as a role model for the team.
- Directed daily store operations, ensuring smooth service, cleanliness, and food safety compliance.
- Led hiring, training, and coaching efforts to build high-performing store teams.
Education
Associate of Science
Skills
Restaurant Operations
Sales & Revenue Growth
Financial oversight
Food Cost & Waste Control
Labor & Scheduling
Inventory Management
Payroll
Expense Reporting
Forecasting
P&L management
Promotional Events
Local Marketing
Customer satisfaction
Guest relations
Labor Cost Analysis
Labor analysis
Accomplishments
- Achieved top 10% Customer Experience, national store ranking for 4 quarters 2026.
- Managed a store that exceeded company expectations in every category during the 2nd, 3rd quarter.
- Achieved 95% or higher during EcoSure Audits 2023-2026
Certification
- ServSafe Manager Certification
- Valid Driver's License
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
2022.04 - CurrentRead More
General Manager
JAMBA JUICE
2011.11 - 2022.01Read More
Arizona State University
Associate of Science
Read More
ADDITIONAL QUALIFICATIONS
- Proven ability to lead teams and manage multiple priorities in fast-paced restaurant environments.
- Strong verbal and written communication skills.
- Experienced in developing employees and preparing team members for leadership opportunities.
- Highly organized with strong attention to detail.
- Authorized to work in the United States for any employer.
Personal Information
- Title: RESTAURANT & HOSPITALITY MANAGER
- Driving License: Valid Driver’s License
- Work Permit: Authorized to work in the United States for any employer.