Brittany Francis
Nanaimo,BC
Summary
Dynamic and professional individual with a proven track record in enhancing customer satisfaction and team productivity, notably at Marks. Excelled in conflict resolution and cash handling, demonstrating exceptional customer service and teamwork. Adapted seamlessly to diverse roles, from Sales Associate to Scheduling Clerk, showcasing strong multitasking abilities and problem-solving skills. Achieved significant improvements in operational efficiency and customer engagement, contributing to overall business success.
Overview
17
17
years of professional experience
Work History
Sales Associate
Marks
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Mother
Self Employed
05.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Early Childhood Educator Assistant
Encompass Language and Learning
08.2022 - 11.2023
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
- Established strong relationships with families through open communication channels and participation in school events.
- Participated in ongoing professional development opportunities to stay current on best practices within early childhood education.
Early Childhood Education Assistant
Tiny Hoppers
11.2023 - 03.2024
- Monitored student classroom and outdoors activities to promote student safety.
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Scheduling Clerk
Simard Trucking
01.2013 - 01.2014
- Maximized utilization of available resources by strategically planning staff assignments according to workload demands.
- Enhanced team productivity by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with cross-functional teams to accommodate special requests or schedule changes, maintaining a high level of flexibility.
- Maintained accurate records of employee time-off requests, ensuring fair distribution of vacation days within the team.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Hosting Leader
Ridge Meadows Homeshow
09.2008 - 09.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Early Childhood Education Assistant -
Coastal College Of British Columbia
Surrey, BC2024
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Exceptional customer service
- Cash handling
- Conflict resolution
- Complex Problem-solving
Languages
English
Native or Bilingual
Timeline
Sales Associate
Marks
04.2024 - Current
Early Childhood Education Assistant
Tiny Hoppers
11.2023 - 03.2024
Early Childhood Educator Assistant
Encompass Language and Learning
08.2022 - 11.2023
Mother
Self Employed
05.2019 - Current
Scheduling Clerk
Simard Trucking
01.2013 - 01.2014
Hosting Leader
Ridge Meadows Homeshow
09.2008 - 09.2011
Early Childhood Education Assistant -
Coastal College Of British Columbia
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