Brittany Forslund
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Service Manager
Canadian Brewhouse
09.2022 - 03.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Daily paperwork
Department Manager
Save-On-Foods
08.2018 - 05.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Secretary
De Santis Consulting LTD
01.2017 - 06.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Time management
- Customer service management
Timeline
Service Manager
Canadian Brewhouse
09.2022 - 03.2025
Department Manager
Save-On-Foods
08.2018 - 05.2024
Secretary
De Santis Consulting LTD
01.2017 - 06.2018
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