Brittany Fletcher
Taber,AB
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
8 years serving experience, possessing pro-serve qualification as well as knowledge of safe food handling.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Taber Golf Course
04.2022 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle customer charge accounts.
- Cultivated warm relationships with regular customers.
- Operated beverage cart to deliver goods to customers.
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event
- Executed synchronized meal service simultaneously serving multiple guests
Flag Person
Reidco Anchor Utility Services
11.2022 - 03.2023
- Controlled flow of traffic through construction areas and work zones on busy highways by use of flagging tools and hand signals.
- Controlled flow of automotive traffic under direction of project supervisor.
- Professionally communicated with motorists stuck in stopped traffic.
- Provided essential instructions and communications to foremen, crew chiefs and other flaggers.
Server
Oilmen's Taphouse And Grill
02.2018 - 10.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked identification for minimum age alcohol consumption.
Education
Grade 11 Completed (2012)
St. Mary's School
Taber, ABSkills
- Personable
- Food Running
- Safe Food Handling
- Guest Engagement
- Order Management
- Beverage Preparation
- Service Prioritization
- Effective Communication
- Work Zone Management
- Hazards Vigilance
- Safety Policies and Measures
Certification
- Pro-Serve
- Flagging Certificate
Timeline
Flag Person
Reidco Anchor Utility Services
11.2022 - 03.2023
Server
Taber Golf Course
04.2022 - 10.2023
Server
Oilmen's Taphouse And Grill
02.2018 - 10.2020
Grade 11 Completed (2012)
St. Mary's School
- Pro-Serve
- Flagging Certificate
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