Brittany Fish
Citrus Heights
Summary
Dynamic and customer-focused professional with extensive experience at CarMax, excelling in document preparation and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and time management, consistently delivering exceptional service in fast-paced environments. Passionate about creating positive experiences for clients.
Overview
7
7
years of professional experience
Work History
Business Office Associate
CarMax
02.2024 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed correspondence letters, memos, and emails.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved customer satisfaction by resolving complaints promptly and professionally.
- Collaborated with coworkers to develop innovative solutions for improving overall office efficiency.
Crew Member
In N Out
Redding
01.2023 - 11.2023
- Prepared fresh ingredients for daily food production and service.
- Maintained cleanliness and organization of the restaurant environment.
- Operated kitchen equipment safely while following food safety protocols.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Server
Red Robin
Redding
01.2023 - 11.2023
- Provided exceptional customer service in fast-paced dining environment.
- Managed cash register operations and processed payments effectively.
- Assisted in training new servers on restaurant procedures and service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Instacart Shopper
Instacart
Santa Rosa
07.2020 - 12.2022
- Selected and gathered items based on customer orders efficiently.
- Communicated with customers to clarify order details and preferences.
- Ensured quality by inspecting products for freshness and damage.
- Assisted customers with substitutions when items were unavailable.
- Delivered groceries on time according to company standards for customer satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Front Desk Receptionist
Extended Stay America
02.2020 - 06.2020
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
Server
Applebee's
02.2019 - 09.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Team Member
Chick-fil-A, Inc.
10.2018 - 02.2019
- Performed cashier's duties including training on opening and closing procedures
- Packaged and delivered food as needed, including resolving guest's order's disputes
- Prepared drinks and restocked materials as needed, and took orders at outdoor drive thru.
Crew Member
Chipotle Mexican Grill
01.2018 - 10.2018
- Line worker and cashier, prepared the food and operated the register
- I stocked inventory and performed cleaning duties at beginning and end of shift.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High school diploma -
Analy High School
Sebastopol, CA07.2020
Skills
- Food delivery
- Customer service
- Document preparation
- Data entry
- Cash handling
- Cash reconciliation
- Time management
- Team collaboration
- Menu knowledge
- Conflict resolution
- Dining customer service
- Liquor, wine, and food service
Languages
English
Full Professional
Timeline
Business Office Associate
CarMax
02.2024 - 02.2025
Crew Member
In N Out
01.2023 - 11.2023
Server
Red Robin
01.2023 - 11.2023
Instacart Shopper
Instacart
07.2020 - 12.2022
Front Desk Receptionist
Extended Stay America
02.2020 - 06.2020
Server
Applebee's
02.2019 - 09.2019
Team Member
Chick-fil-A, Inc.
10.2018 - 02.2019
Crew Member
Chipotle Mexican Grill
01.2018 - 10.2018
High school diploma -
Analy High School