Brittany Fiddler

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

-Logistic and shipping receiving Manager

• Received and entered whole good products with attachments into the system
• Received and entered parts and hardware items into the system, put away items/call customers when parts were ready.
• Completed physical inventory counts each month.
• Coordinated closely with branch and sales managers on inventory levels.
• Managed logistics budgets and forecasting to achieve cost-effective operations.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Assisted in expediting shipping processes by loading and unloading trucks with proper materials and equipment.
• Trained new staff on safe loading and unloading practices.

- Admin and Reception

• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Interviewed, recruited and onboarded new staff for high-performing administration teams.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.

• Listened attentively to client feedback to create stronger relations and shape business.
• Made outbound calls to existing customers to upsell advertising packages.
• Helped customers in determining design and layout of sold and spec ads.
• Created and presented media and advertising packages to prospective customers.
• Collaborated with internal teams to develop creative advertising strategies that met client objectives and budget requirements.