Brittany English
San Diego
Summary
Highly motivated and customer-focused professional with excellent communication, organizational, and problem-solving skills. Experienced in dynamic, fast-paced environments that demand adaptability, teamwork, and multitasking. Passionate about delivering exceptional service and streamlining operations. Seeking a role in sales or office administration where I can leverage my interpersonal skills, attention to detail, and ability to manage multiple priorities efficiently.
Overview
10
10
years of professional experience
Work History
Waitress
SD Taproom
08.2024 - Current
- Handles high-pressure situations with professionalism, ensuring efficiency and maintaining service quality, even during peak workloads.
- Demonstrates strong multitasking skills by managing multiple priorities simultaneously, moving in the most effective manner completing most important tasks first.
- Keeps the workspace organized and presentable, creating a welcoming and productive environment for colleagues and customers.
- Remains calm and composed when addressing challenging customer concerns or resolving issues, ensuring positive interactions and smooth operations.
Waitress
Gravity Heights
07.2024 - Current
- Manages high-volume tasks and client interactions during peak periods, demonstrating efficiency, adaptability, and strong customer service skills.
- Handles financial transactions and reconciliations with accuracy, ensuring proper documentation and compliance with company procedures.
- Performs essential administrative tasks such as generating reports, organizing workspaces, maintaining inventory, and preparing for daily operations.
- Ensures seamless workflow transitions by following established procedures, maintaining organization, and preparing necessary materials for the next shift or team.
Bartender
Bayside Landing
11.2021 - 08.2024
- Trusted with keyholder responsibilities, ensuring timely opening, setup, and smooth daily operations—demonstrating reliability and leadership.
- Managed high-volume transactions and sales tracking, handling financial responsibilities with accuracy and attention to detail.
- Quickly learned and retained extensive product knowledge, applying strong memory and adaptability to provide personalized recommendations—skills valuable for administrative support and client interactions.
- Stayed informed on industry trends to enhance offerings and provide strategic insights, showcasing analytical skills and market awareness.
- Balanced multiple responsibilities by managing individual tasks while supporting team operations, demonstrating strong multitasking and collaboration skills.
Shift Supervisor
Marys Pizza Shack
09.2015 - 09.2021
- Trained new team members and delegated tasks, demonstrating leadership, mentorship, and the ability to manage workflow efficiently.
- Executed opening and closing procedures, ensuring operational readiness and proper end-of-day reporting.
- Managed financial transactions with accuracy, overseeing cash handling and reconciliation to maintain compliance and minimize discrepancies.
- Provided prompt and professional customer support, resolving inquiries and concerns to enhance client satisfaction and office efficiency.
Education
Associate of Science - Behavioral And Social Sciences
Santa Rosa Junior College
Santa Rosa, CA05-2021
Skills
- Customer service
- Cash handling
- Order management
- Sales reporting
- High-pressure performance
Timeline
Waitress
SD Taproom
08.2024 - Current
Waitress
Gravity Heights
07.2024 - Current
Bartender
Bayside Landing
11.2021 - 08.2024
Shift Supervisor
Marys Pizza Shack
09.2015 - 09.2021
Associate of Science - Behavioral And Social Sciences
Santa Rosa Junior College
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