Brittany Dunbar
Hamilton,ON
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Staples, where I excelled in conflict resolution and upselling. Skilled in both customer service and sales expertise, I consistently exceeded performance metrics, contributing to a significant increase in repeat business. My approach combines active listening with a goal-oriented focus, driving results and fostering strong client relationships.
Overview
7
7
years of professional experience
Work History
Sales Associate
Rona
Hamilton, ON
05.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative
Tim Hortons
Hamilton, ON
09.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Support Associate
Staples
Hamilton, ON
05.2017 - 09.2022
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries
- Optimized inventory management, monitoring stock levels, and coordinating product replenishment as needed.
- Researched Type system for customer inquiries, product descriptions, and specifications.
- Expedited quote generation by maintaining an updated database of product offerings and pricing information.
- Improved customer retention rates by consistently delivering excellent service and support.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Facilitated smooth communication between sales staff and clients to ensure seamless transactions.
- Successfully managed multiple projects simultaneously while maintaining attention to detail throughout all tasks.
- Strengthened client relationships, promptly addressing concerns and inquiries.
- Assisted customers with sales needs such as inventory and shipping questions.
- Documented customer complaints and completed corrective action requests.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Diploma Not Granted, Practicum Not Completed - Social Service Worker
Mohawk College of Applied Arts And Technologies
Hamilton, ONSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Cash Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Complex Problem-Solving
- Merchandising knowledge
- Upselling
- Professional Demeanor
Languages
English
Elementary
Timeline
Sales Associate
Rona
05.2023 - 09.2024
Customer Service Representative
Tim Hortons
09.2022 - 05.2023
Sales Support Associate
Staples
05.2017 - 09.2022
Diploma Not Granted, Practicum Not Completed - Social Service Worker
Mohawk College of Applied Arts And Technologies