Brittany Costa
Roseville
Overview
10
10
years of professional experience
Work History
Barista Trainer
Starbucks
Roseville
02.2019 - Current
- Trained new baristas on beverage preparation techniques and customer service standards.
- Evaluated and provided feedback on barista performance during training sessions.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Accepted cash and credit card payments, issued receipts and provided change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Created complex, hand-crafted beverages based upon customer preferences.
- Greeted guests with pleasant smile and superior customer service.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Evaluated employee progress throughout the course of their training program.
- Worked morning rushes of customers daily with efficient, levelheaded customer service.
Restaurant Host
Texas Roadhouse
Citrus Heights
06.2018 - 03.2020
- Greeted and seated guests in a friendly manner.
- Handled guest inquiries and addressed concerns promptly.
- Coordinated with servers to ensure timely guest service.
- Greeted guests upon arrival and escorted them to their tables.
- Offered assistance to servers when needed during busy shifts.
- Performed opening and closing duties such as setting up tables and preparing silverware.
- Answered inquiries regarding menu items, restaurant services, and special events or promotions.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Childcare Provider
Church of the Harvest
Citrus Heights
10.2015 - 02.2019
- Supervised children's activities during services and events at Church of the Harvest.
- Collaborated with parents to address children's needs and concerns effectively.
- Maintained a safe and nurturing environment for all children in care.
- Coordinated with volunteers to ensure smooth operations during large church gatherings.
- Sanitized toys and tables to maintain clean, safe environment.
- Taught lessons to the children.
- Secured indoor and outdoor premises to protect children.
Education
High School Diploma -
Harvest Academy
Citrus Heights, CA06-2017
Skills
- Beverage preparation
- Customer service
- Employee training
- Cash handling
- Guest relations
- Time management
- Conflict resolution
- Problem solving
- Attention to detail
- Effective communication
- Patience and empathy
- Experience with point of sale systems
- Experience connecting with customers
Timeline
Barista Trainer
Starbucks
02.2019 - Current
Restaurant Host
Texas Roadhouse
06.2018 - 03.2020
Childcare Provider
Church of the Harvest
10.2015 - 02.2019
High School Diploma -
Harvest Academy