Overview
Work History
Education
Skills
Timeline
Generic

Brittany Costa

Roseville

Overview

10
10
years of professional experience

Work History

Barista Trainer

Starbucks
Roseville
02.2019 - Current
  • Trained new baristas on beverage preparation techniques and customer service standards.
  • Evaluated and provided feedback on barista performance during training sessions.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Greeted guests with pleasant smile and superior customer service.
  • Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Evaluated employee progress throughout the course of their training program.
  • Worked morning rushes of customers daily with efficient, levelheaded customer service.

Restaurant Host

Texas Roadhouse
Citrus Heights
06.2018 - 03.2020
  • Greeted and seated guests in a friendly manner.
  • Handled guest inquiries and addressed concerns promptly.
  • Coordinated with servers to ensure timely guest service.
  • Greeted guests upon arrival and escorted them to their tables.
  • Offered assistance to servers when needed during busy shifts.
  • Performed opening and closing duties such as setting up tables and preparing silverware.
  • Answered inquiries regarding menu items, restaurant services, and special events or promotions.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.

Childcare Provider

Church of the Harvest
Citrus Heights
10.2015 - 02.2019
  • Supervised children's activities during services and events at Church of the Harvest.
  • Collaborated with parents to address children's needs and concerns effectively.
  • Maintained a safe and nurturing environment for all children in care.
  • Coordinated with volunteers to ensure smooth operations during large church gatherings.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Taught lessons to the children.
  • Secured indoor and outdoor premises to protect children.

Education

High School Diploma -

Harvest Academy
Citrus Heights, CA
06-2017

Skills

  • Beverage preparation
  • Customer service
  • Employee training
  • Cash handling
  • Guest relations
  • Time management
  • Conflict resolution
  • Problem solving
  • Attention to detail
  • Effective communication
  • Patience and empathy
  • Experience with point of sale systems
  • Experience connecting with customers

Timeline

Barista Trainer

Starbucks
02.2019 - Current

Restaurant Host

Texas Roadhouse
06.2018 - 03.2020

Childcare Provider

Church of the Harvest
10.2015 - 02.2019

High School Diploma -

Harvest Academy

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Brittany Costa