Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

BRITTANY COAKLEY

Welland,ON

Overview

14
14
years of professional experience
1
1
Certification

Work History

Childcare Provider

St. Catherines
01.2011 - Current
  • Supervising and caring for children; bathing, dressing, and toileting
  • Planning, shopping, and preparation of all meals and snacks
  • Instructing children in personal hygiene and social development
  • Performing housekeeping duties, including, vacuuming, dishes, and laundry

Customer Service

SITEL
01.2019
  • Providing support to customers in person, over the phone, and through e-mails
  • Providing information, interpreting customer needs, and problem-solving
  • Utilizing company information, products, and services to assist customers effectively
  • Assisted customers and offered professional and timely assistance
  • Discussed customer needs to determine the best products or services
  • Handled customer concerns appropriately, ensuring customer satisfaction

Cashier

Thorold
01.2021
  • Creating a welcoming environment for customers and providing quick and efficient service
  • Accepting and processing payment; cash, credit, debit, gift cards, and coupons
  • Resolved customer complaints and requests for refunds, exchanges, and adjustments
  • Scanned items with POS quickly and efficiently; Stocked shelves and marked prices on items
  • Directed customers to goods and services and assisted them in locating items in the store

Waitress

Wrigley’s Field
01.2022
  • Responsible for completing closing duties such as stocking the fridge and work areas
  • Executed daily operations of preparing for the opening and closing of the restaurant
  • Presented menu suggesting items and answering questions regarding food preparation
  • Wrote orders on checks or memorized orders and relayed them to the kitchen with accuracy

Education

Diploma - Social Services Worker

Niagara College
Welland
04-2026

Post-Graduate Certificate - Pre-Community Services

Niagara College
Welland, ON
04-2024

High School Diploma -

DSBN
St. Catharines, ON

Skills

  • Extremely reliable and conscientious
  • Good interpersonal and communication skills
  • Ability to work independently and as a team member
  • Professional attitude towards customer satisfaction; excellent reputation with customers

Languages

English
Native or Bilingual

Certification

-AODA Training Certificate

-WHMIS Certificate

-Worker Health and Safety Awareness Training Certificate

-Non-Violent Crisis Intervention Certificate

-Anishinaabe Minoʼayaawin – Foundations in Cultural Safety Certificate

Timeline

Waitress

Wrigley’s Field
01.2022

Cashier

Thorold
01.2021

Customer Service

SITEL
01.2019

Childcare Provider

St. Catherines
01.2011 - Current

Diploma - Social Services Worker

Niagara College

Post-Graduate Certificate - Pre-Community Services

Niagara College

High School Diploma -

DSBN

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BRITTANY COAKLEY