BRITTANY COAKLEY
Welland,ON
Overview
14
14
years of professional experience
1
1
Certification
Work History
Childcare Provider
St. Catherines
01.2011 - Current
- Supervising and caring for children; bathing, dressing, and toileting
- Planning, shopping, and preparation of all meals and snacks
- Instructing children in personal hygiene and social development
- Performing housekeeping duties, including, vacuuming, dishes, and laundry
Customer Service
SITEL
01.2019
- Providing support to customers in person, over the phone, and through e-mails
- Providing information, interpreting customer needs, and problem-solving
- Utilizing company information, products, and services to assist customers effectively
- Assisted customers and offered professional and timely assistance
- Discussed customer needs to determine the best products or services
- Handled customer concerns appropriately, ensuring customer satisfaction
Cashier
Thorold
01.2021
- Creating a welcoming environment for customers and providing quick and efficient service
- Accepting and processing payment; cash, credit, debit, gift cards, and coupons
- Resolved customer complaints and requests for refunds, exchanges, and adjustments
- Scanned items with POS quickly and efficiently; Stocked shelves and marked prices on items
- Directed customers to goods and services and assisted them in locating items in the store
Waitress
Wrigley’s Field
01.2022
- Responsible for completing closing duties such as stocking the fridge and work areas
- Executed daily operations of preparing for the opening and closing of the restaurant
- Presented menu suggesting items and answering questions regarding food preparation
- Wrote orders on checks or memorized orders and relayed them to the kitchen with accuracy
Education
Diploma - Social Services Worker
Niagara College
Welland04-2026
Post-Graduate Certificate - Pre-Community Services
Niagara College
Welland, ON04-2024
High School Diploma -
DSBN
St. Catharines, ONSkills
- Extremely reliable and conscientious
- Good interpersonal and communication skills
- Ability to work independently and as a team member
- Professional attitude towards customer satisfaction; excellent reputation with customers
Languages
English
Native or Bilingual
Certification
-AODA Training Certificate
-WHMIS Certificate
-Worker Health and Safety Awareness Training Certificate
-Non-Violent Crisis Intervention Certificate
-Anishinaabe Minoʼayaawin – Foundations in Cultural Safety Certificate
Timeline
Waitress
Wrigley’s Field
01.2022
Cashier
Thorold
01.2021
Customer Service
SITEL
01.2019
Childcare Provider
St. Catherines
01.2011 - Current
Diploma - Social Services Worker
Niagara College
Post-Graduate Certificate - Pre-Community Services
Niagara College
High School Diploma -
DSBN