Brittany Choi
San Diego
Summary
Dynamic and dedicated professional with extensive experience in customer service at Starbucks, recognized for delivering exceptional client satisfaction. Proven skills in cash handling and team collaboration, consistently enhancing operational efficiency and fostering loyalty. Adept at training staff and resolving conflicts, ensuring a positive shopping experience for all customers.
Overview
10
10
years of professional experience
Work History
Cashier
Marukai/Tokyo Central
04.2024 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
Sales Floor Associate/Supervisor
Burlington Coat Factory
09.2023 - 03.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring merchandise was properly displayed and accessible.
- Collaborated with team members to execute promotional displays and seasonal setups.
Target Cafe Barista
Target
03.2023 - 08.2023
- Crafted high-quality beverages, ensuring consistency and adherence to recipes.
- Trained new staff on coffee preparation techniques and customer service standards.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
Barista
Starbucks
02.2020 - 01.2023
- Delivered exceptional customer service, ensuring satisfaction and fostering loyalty.
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Trained new baristas on beverage preparation and operational procedures.
- Managed inventory levels, restocking supplies to maintain efficient operations.
Hairstylist
Great Clips
11.2018 - 02.2020
- Developed strong client relationships through effective communication and attentive service.
- Assisted in training new staff on salon procedures and customer service best practices.
- Traveled to Locations in both cities to meet the required needs of the day client to stylist.
Hairstylist
Great Clips
06.2016 - 11.2018
- Delivered customized hairstyling services tailored to client preferences and trends.
- Executed precision haircuts, and styling techniques to enhance client satisfaction.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Advised clients on hair care products and maintenance for optimal results between appointments.
Sales Associate
Khols Department Store
10.2014 - 06.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Operated point-of-sale system for efficient transaction processing and cash handling.
- Collaborated with team members to ensure timely restocking of inventory on sales floor.
Education
Associates - Business Administration And Management
San Diego Miramar College
San Diego, CA08-2027
High School Diploma -
North Side High School
Fort Wayne, Indiana05-2016
Cosmetologist License - Cosmetology
Anthis Career Center/ Career Academy
Fort Wayne, IN05-2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Conflict resolution
Timeline
Cashier
Marukai/Tokyo Central
04.2024 - 12.2024
Sales Floor Associate/Supervisor
Burlington Coat Factory
09.2023 - 03.2024
Target Cafe Barista
Target
03.2023 - 08.2023
Barista
Starbucks
02.2020 - 01.2023
Hairstylist
Great Clips
11.2018 - 02.2020
Hairstylist
Great Clips
06.2016 - 11.2018
Sales Associate
Khols Department Store
10.2014 - 06.2016
Associates - Business Administration And Management
San Diego Miramar College
High School Diploma -
North Side High School
Cosmetologist License - Cosmetology
Anthis Career Center/ Career Academy
Partner of the Quarter/Starbucks 2020
Received Partner of the Quarter based on punctuality, dedication, and team work. Was promoted based on this award. I led a coffee tasting with Starbucks and Arizona State Universities higher ups.