Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittany Castellon

Apple Valley

Summary

Dynamic customer service professional with extensive experience at Verizon Wireless, adept at resolving conflicts and enhancing customer satisfaction. Proven problem-solver with strong verbal communication skills, contributing to increased loyalty and retention. Recognized for multitasking abilities and fostering positive relationships, ensuring clients receive tailored solutions for their needs.

Overview

8
8
years of professional experience

Work History

Security Guard

.Pacwest Security Services
06.2024 - Current
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Verizon Customer Service Representative

Verizon Wireless
08.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Netflix Customer Service Representative

Netflix
01.2019 - 02.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Life Insurance Agent

American Insurance Company
06.2017 - 11.2020
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.

Education

High School Diploma -

Lucerne Valley High School
Lucerne Valley, CA
05-2015

Skills

  • Verbal and written communication
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Computer skills
  • Organizational skills
  • Problem resolution

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved #1 Customer Support Employee 4 out of 12 years for having the most positive Customer Support Surveys.

Timeline

Security Guard

.Pacwest Security Services
06.2024 - Current

Verizon Customer Service Representative

Verizon Wireless
08.2022 - 03.2023

Netflix Customer Service Representative

Netflix
01.2019 - 02.2022

Life Insurance Agent

American Insurance Company
06.2017 - 11.2020

High School Diploma -

Lucerne Valley High School

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Brittany Castellon