Brittany Caldwell
Exeter,Canada
Summary
Dynamic Quality Manager with a proven track record at The Andersons Canada Limited, enhancing quality management systems and fostering team collaboration. Expert in regulatory compliance and internal auditing, I spearheaded continuous improvement initiatives, achieving significant operational enhancements. Recognized for exceptional leadership and document management skills, I drive excellence and compliance across all levels.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Manager
The Andersons Canada Limited
Chatham, Ontario
10.2023 - Current
- Fostered a team-oriented environment, encouraging collaboration and knowledge sharing among quality and production staff.
- Led the development and implementation of quality management systems in accordance with ISO 22000 and 22002 standards.
- Facilitated root cause analysis, and implemented preventive measures to improve quality.
- Develop and implement quality management systems to ensure compliance with customer requirements.
- Provide leadership in developing best practices for continuous improvement initiatives across all departments.
- Manage the internal audit program, identifying non-conformances, and leading corrective action plans.
- Monitor changes in quality regulations and standards, updating company practices to maintain compliance.
Operations Supervisor
Andersons Canada Limited
Hensall, ON
03.2021 - 10.2023
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Coordinated production, shipping, and receiving schedules to ensure timely and efficient operations.
- Compiled and analyzed monthly inventory reports to ensure accurate stock levels.
- Supervised a team of 12 to ensure smooth daily operations.
- Monitored adherence to Health & Safety policies, facilitating regular committee meetings to address and resolve safety concerns.
Quality Specialist/Supervisor
Andersons Canada Limited
Hensall, ON
10.2012 - 03.2021
- Updated and maintained HACCP plans and quality systems documentation for all Andersons Canada facilities.
- Performed facility inspections to identify and address potential safety hazards.
- Conducted internal food safety audits to ensure compliance with industry standards.
- Executed traceability audits and mock recalls to verify the effectiveness of recall procedures.
- Conducted thorough investigations of food safety incidents and delivered detailed final reports to customers.
- Delivered comprehensive annual trainings on GMP, HACCP, and SQF systems to maintain high-quality and traceability standards.
Customer Service Representative
Downham Nurseries
Strathroy, ON
10.2011 - 12.2012
- Provided phone assistance to customers, ensuring their inquiries were addressed promptly and accurately.
- Entered and altered customer orders to maintain order precision and customer satisfaction.
- Developed order forms and availability lists using Microsoft applications.
- Handled chain store accounts, ensuring consistent and high-quality service.
- Prepared detailed sales reports at weekly, monthly, and quarterly intervals, highlighting sales figures for all representatives.
Sales Executive/Coordinator
Flemings Nurseries
Monbulk, Australia
04.2009 - 09.2011
- Coordinated and optimized representatives' schedules and territories.
- Handled all chain store and wholesale accounts, driving consistent performance and client retention.
- Resolved customer concerns by demonstrating empathy and ensuring superior customer experience.
- Recognized for consistently providing excellent customer service and dedication.
Education
Business Administration - Professional Golf Management Diploma - Golf Management
Durham College
Oshawa04-2006
Skills
- Internal auditing
- Document management
- SOP development
- Regulatory compliance
- Quality management systems
- Protocol optimization
- External audit support
- Operational improvements
Certification
- CGC HACCP Training
- Principles of Internal Auditing
- Preventative Controls Qualified Individual
Timeline
Quality Manager
The Andersons Canada Limited
10.2023 - Current
Operations Supervisor
Andersons Canada Limited
03.2021 - 10.2023
Quality Specialist/Supervisor
Andersons Canada Limited
10.2012 - 03.2021
Customer Service Representative
Downham Nurseries
10.2011 - 12.2012
Sales Executive/Coordinator
Flemings Nurseries
04.2009 - 09.2011
Business Administration - Professional Golf Management Diploma - Golf Management
Durham College
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