Brittany Rose Byers
Oromocto,NB
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Sandwich Artist
J&D Subway
09.2022 - 10.2023
- Prepared and presented food in compliance with health and safety guidelines.
- Kept workplace clean and organized in line with restaurant policies.
- Restocked and rotated stock in display case to mitigate stock loss.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Accurately operated cash register to process customer payments.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sobeys
Sobeys Grocery
10.2021 - 09.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Metro
10.2015 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
Subway
SUBWAY®Restaurants
01.2016 - 03.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Accomplished multiple tasks within established timeframes
Education
High School Diploma -
Fellowes High School
Pembroke, ON07.2014
Skills
- Safe Food Handling
- Food Service Standards
- POS Systems
- Creative Problem Solving
- Willingness to Learn
- Customer Service
- Money Handling
- Multitasking and Prioritizing
- Teamwork and Collaboration
- Time Management
- Effective Multi-Tasking
- Attention to Detail
- Taking and Preparing Orders
- Store Opening and Closing
- Menu Memorization
- Cleaning and Sanitizing
- Dependable and Honest
- Food Preparation and Safety
- Quality Control
- Product Stocking and Rotation
Languages
English
Native or Bilingual
Certification
- Responsible Beverage 04/2023
- Food Safety 10/ 2023
Timeline
Senior Sandwich Artist
J&D Subway
09.2022 - 10.2023
Sobeys
Sobeys Grocery
10.2021 - 09.2022
Subway
SUBWAY®Restaurants
01.2016 - 03.2016
Cashier
Metro
10.2015 - 07.2016
High School Diploma -
Fellowes High School
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