Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Brittany Brooks

Vista

Summary

Compassionate and creative professional with experience in child supervision, activity coordination, and team collaboration. Skilled in fostering inclusive environments through games, storytelling, and crafts. CPR/First Aid certified and passionate about supporting child development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Dispatch Lead

ASAP Drain Guys & Plumbing
03.2023 - 08.2024
  • Responded to high volume of phone and email requests to provide logistics information.
  • Leveraged ServiceTitan and other tools to track data and make recommendations.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Managed customer accounts and invoicing.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Assisted in resolving customer complaints and grievances.
  • Utilized customer feedback to improve customer service.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.

Dispatch Lead

Goettl Air Conditioning and Plumbing
01.2018 - 03.2023
  • Responded to high volume of phone and email requests to provide logistics information.
  • Leveraged ServiceTitan and other tools to track data and make recommendations.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Managed customer accounts and invoicing.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Assisted in resolving customer complaints and grievances.
  • Utilized customer feedback to improve customer service.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.

Production Assistant & Coordinator

Apocalypse 47
01.2019 - 03.2020
  • Designed interactive storytelling activities for diverse participants, fostering engagement and creativity.
  • Supervised groups of 20+ participants, enforcing safety rules and inclusive behavior.
  • Collaborated with teams to plan and execute events, ensuring smooth logistics and participant satisfaction.

Ice Skating Instructional Assistant

IceTown
08.2007 - 05.2010
  • Supported student learning objectives through personalized and small group assistance.
  • Provided support during classes, group lessons, and class activities.
  • Provided performance feedback to help students understand strengths and areas for improvement.
  • Taught courses under guidance of senior instructors.
  • Delivered curriculum in group learning environments.

Education

Associate of Science - Psychology

Miracosta College
Oceanside, CA
05-2025

Associate of Arts - Liberal Arts

Miracosta College
Oceanside, CA
05-2016

High School Diploma -

Rancho Buena Vista High School
Vista
05-2010

Skills

  • Creative activity design
  • Conflict resolution strategies
  • Certified in First Aid and CPR
  • Collaborative teamwork skills
  • Safety compliance expertise
  • Skilled in data organization using Microsoft Office and Google Suite
  • Strong attention to detail
  • Responsive to new challenges

Certification

  • Certified in First Aid & CPR

Languages

English
Native or Bilingual

Interests

  • Acting and Theater
  • Avid Reader
  • Watching Movies and TV Shows
  • Tabletop TPGs (D&D, Pathfinder)
  • Music Performance

Timeline

Dispatch Lead

ASAP Drain Guys & Plumbing
03.2023 - 08.2024

Production Assistant & Coordinator

Apocalypse 47
01.2019 - 03.2020

Dispatch Lead

Goettl Air Conditioning and Plumbing
01.2018 - 03.2023

Ice Skating Instructional Assistant

IceTown
08.2007 - 05.2010

Associate of Science - Psychology

Miracosta College

Associate of Arts - Liberal Arts

Miracosta College

High School Diploma -

Rancho Buena Vista High School

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Brittany Brooks