Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brittany Bolivar

Hebbville,NS

Summary

-Proven track record in enhancing customer loyalty and retention, evidenced by consistently exceeding sales targets at Steele Auto Group. Skilled in customer service and service upselling, with a knack for maintaining high satisfaction standards. Demonstrates strong work ethic and attention to detail, contributing to superior service delivery and team success.


-Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Service Advisor

Steele Auto Group
2020.01 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.

Customer Service Representative

Discount Car & Truck Rentals
2018.10 - 2020.01
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Production Worker

Michelin Tire
2017.05 - 2018.10
  • Followed safety procedures and guidelines to maintain safe working environments.

Residential Counselor

Queens Association for Supported Living
2016.07 - 2017.04


  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.

Cashier

Pharmasave Pharmacy
2012.06 - 2016.06
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

No Degree - Disability Supports

Nova Scotia Community College
Bridgewater, NS
06.2016

High School Diploma -

Parkview Education Centre
Bridgewater, NS
06.2012

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Team player mentality
  • Goal-oriented mindset
  • Strong Work Ethic
  • Attention to Detail
  • Listening Skills
  • Service Estimates
  • Service Recommendations
  • Client rapport
  • Customer Retention
  • Service Upselling

Languages

English
Full Professional

Timeline

Service Advisor

Steele Auto Group
2020.01 - Current

Customer Service Representative

Discount Car & Truck Rentals
2018.10 - 2020.01

Production Worker

Michelin Tire
2017.05 - 2018.10

Residential Counselor

Queens Association for Supported Living
2016.07 - 2017.04

Cashier

Pharmasave Pharmacy
2012.06 - 2016.06

No Degree - Disability Supports

Nova Scotia Community College

High School Diploma -

Parkview Education Centre
Brittany Bolivar