Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brittany Bjornson

Wembley

Summary

Exceptional customer service skills with a strong focus on client satisfaction. Proven ability to work independently while maintaining meticulous attention to detail. Quick learner adaptable to fast-paced environments, consistently embracing new challenges. Outgoing personality enhances positive interactions and collaboration in diverse settings.

Overview

16
16
years of professional experience

Work History

Office Administrator/Laborer

Bjornson Contracting
05.2015 - Current

Executed basic administrative tasks, including filing and maintaining certifications and registrations.

Performed labor duties such as hot shot deliveries and parts running.

  • Conducted rock picking and cleaning to enhance site safety and appearance.
  • Managed brush cleanup and basic skid steer operations and maintenance.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.

Banquet Supervisor

Pomeroy Hotel & Conference Centre Grande Prairie
04.2015 - 02.2016
  • Directed banquet functions for events of up to 300 guests, ensuring exceptional execution.
  • Supervised banquet operations while enforcing health, safety, and sanitation regulations.
  • Implemented morale-boosting strategies, resulting in improved teamwork and productivity.
  • Fostered positive work environment through effective conflict resolution among team members.
  • Mentored new employees on policies and customer service standards to enhance performance.
  • Identified potential planning challenges, implementing proactive solutions before issues arose.
  • Streamlined communication between kitchen and service staff for efficient event execution.
  • Addressed guest concerns promptly, enhancing overall satisfaction during events.

Banquet Supervisor

Pomeroy Hotel & Conference Centre Grande Prairie
08.2011 - 01.2014
  • Directed banquet functions for events of up to 300 guests, ensuring exceptional execution.
  • Supervised banquet operations while enforcing health, safety, and sanitation regulations.
  • Implemented morale-boosting strategies, resulting in improved teamwork and productivity.
  • Fostered positive work environment through effective conflict resolution among team members.
  • Mentored new employees on policies and customer service standards to enhance performance.
  • Identified potential planning challenges, implementing proactive solutions before issues arose.
  • Streamlined communication between kitchen and service staff for efficient event execution.
  • Addressed guest concerns promptly, enhancing overall satisfaction during events.

Customer Service Cashier

Liqour Depot
02.2010 - 06.2011
  • Maintained clean and organized workspace to enhance customer experience.
  • Processed customer orders and accurately handled payment transactions.
  • Calmly navigated high-pressure situations during busy periods or challenging interactions.
  • Unloaded, counted, sorted, and displayed products for optimal visibility.
  • Answered product inquiries to ensure customers felt welcomed and valued.
  • Counted cash drawers at shift start and end to ensure accuracy.
  • Greeted customers warmly upon entry, contributing to a positive shopping atmosphere.

Cleaner

Team Industrial
04.2009 - 01.2010
  • Maintained cleanliness of offices, bathrooms, and break rooms following established protocols.
  • Resolved maintenance issues promptly to foster a positive working environment.
  • Emptied trashcans and transported waste to designated collection areas.
  • Conducted thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed debris and waste materials from premises to enhance overall hygiene.
  • Utilized efficient cleaning methods and time management skills to meet deadlines.

Education

Grande Prairie Composite High
Grande Prairie, AB
01-2007

Skills

  • Time management
  • File organization
  • Customer service
  • Customer engagement
  • Verbal communication
  • Bookkeeping
  • Leadership and supervision
  • Staff management
  • Cash handling
  • Guest services
  • Attention to detail
  • Multitasking and organization
  • Conflict resolution
  • Efficient cleaning techniques

Languages

English
Professional Working

Timeline

Office Administrator/Laborer

Bjornson Contracting
05.2015 - Current

Banquet Supervisor

Pomeroy Hotel & Conference Centre Grande Prairie
04.2015 - 02.2016

Banquet Supervisor

Pomeroy Hotel & Conference Centre Grande Prairie
08.2011 - 01.2014

Customer Service Cashier

Liqour Depot
02.2010 - 06.2011

Cleaner

Team Industrial
04.2009 - 01.2010

Grande Prairie Composite High
Brittany Bjornson