Brittany Bertrand
Toronto,ON
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Fox On Bay
10.2025 - Current
- Upsold menu items to elevate customer satisfaction and increase sales opportunities.
- Trained new servers on menu items and service protocols to enhance service quality.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Ensured cleanliness and organization of dining area and service stations for optimal guest experience.
- Executed opening and closing duties by setting up dining area and restocking supplies to streamline operations.
Server/Bartender
Wild Wing
07.2024 - 03.2026
- Crafted customized drinks and cocktails according to customer preferences and established bar recipes.
- Recorded and communicated customer orders to kitchen staff to ensure accurate meal preparation.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash and processed payments efficiently at the register.
- Ensured cleanliness of tables and dining areas to enhance customer dining experience.
Retail Manager
Love Shop
02.2022 - 08.2025
- Oversaw daily store operations, optimizing workflow for enhanced customer experience.
- Managed inventory levels and coordinated stock replenishment to maintain product availability.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Trained and mentored new staff on customer service standards.
- Handled customer inquiries and resolved issues, improving overall customer satisfaction.
Restaurant Hostess
Demetres
Mississauga, Ontario
03.2017 - 05.2018
- Welcomed and seated guests promptly to enhance their dining experience.
- Coordinated reservation system to maximize seating capacity during peak hours.
- Handled phone inquiries to schedule and confirm reservations, ensuring smooth communication for takeout orders and service questions.
- Maintained cleanliness and organization of the front area.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Education
Cardinal Ambrozic
06-2017
Skills
- Restaurant service
- Menu knowledge
- Cash handling
- POS systems management
- Staff training
- Time management
- Problem solving
- Effective communication
Certification
- Smart serve
Timeline
Server/Bartender
The Fox On Bay
10.2025 - Current
Server/Bartender
Wild Wing
07.2024 - 03.2026
Retail Manager
Love Shop
02.2022 - 08.2025
Restaurant Hostess
Demetres
03.2017 - 05.2018
Cardinal Ambrozic