Brittany Avila

I am currently working as a Temp for Hapag- Lloyd America Inc. I assist in covering multiple departments,

• Sales department I create and send quotes to existing customers and for potential new clients I create a customer match code and input into our system once approved.
• Documentation department handles indexing incoming emails, input shipping instructions and work with customers to make necessary revisions to BL's.
• The Booking department I assisted to create new or make revisions to current bookings from requests we received via phone or email and roll / cancel existing bookings. We work closely with customers to ensure they ingate containers on time and submit proper paperwork for dangerous cargo.
• In Vessel close we handle export shipments. Processing vessels and worked closely with the booking dept and terminals to ensure the departure of containers or coordinated the drayage of units that were pulled for customs inspection.
• Vessel ops I assisted with invoicing, verifying OOG shipments are inspected, advising the proper parties of damaged units and customs holds to be actioned by vessel close.
• Equipment department I advise customers of empty return locations, street turn request and linking containers to bookings.
• Intermodal department we handle door and rail moves for import and export bookings shipments moving via rail we must complete rail billing and use union pacific to trace units . Once export shipments arrive I set up drayage from rail to terminal.Door moves we work closely with the customer and truckers to coordinate deliveries or resolve pending holds preventing trucker pick up.
• Import customer service we process incoming vessels, send arrival notices, handling the phones and working with customers to verify their shipment had been released, complete the monthly liquor report for incoming vessels that must to be sent to U.S Customs and demurrage invoicing.

• Export documentation modifying and inputting BL's.
• Export bookings I assisted with creating and cancelling shipments.
• Customer service department I handled diversions, price discrepancy's, demurrage guarantees, LFD extensions, and corresponding with customers.
• Import documentation I was processing vessels, amending shipments and submitting to customs.

• I worked as a temp at Evergreen Shipping Agency
• While I was there I worked with the accounting department inputting checks into their system.

My position is to maintain the security of workers by enforcing and following all rules and procedures of the refinery. I was promoted in February of 2015 to Receptionist. My duties included

• Signing in deliveries and checking vehicles coming and going from the plant.
• Issuing guest and temporary badges
• Collect weekly stats of all control center and badging officers to supervisor for weekly meetings with the client.
• Work with the contractors and employees to help meet their needs with accessing the refinery as well as reserving conference rooms for employees on site and employees from our corporate offices