Brittany Aubuchon
Technology Support Specialist Senior
Clovis,CA
Summary
To find employment that utilizes my skills and education.
Professional, experienced technology support specialist ready to make impact. Strong technical skills in troubleshooting, hardware and software support, and network management. Known for effective teamwork, adaptability, and delivering consistent results. Valued for clear communication, problem-solving abilities, and customer-focused approach.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
Technology Support Specialist Senior
Sanger Unified School District
Sanger, California
09.2014 - Current
- Managed district IT infrastructure, including servers, cloud services, and user accounts.
- Deployed, configured, and maintained hardware, software, and network resources for district personnel.
- Troubleshot and resolved complex technical issues involving servers, connectivity, applications, and peripherals.
- Provided end-user training, technical documentation, and support to promote efficient technology adoption.
- Researched and implemented technology solutions, updates, and security measures to support organizational goals.
- Mentored and supported junior technical staff while serving as an escalation point for advanced troubleshooting.
Point of Sale Remote Service Technician
CRS Incorporated
Fresno, California
10.2008 - 09.2014
- Perform service and repair to computers for local businesses
- Travel independently to repair sites and maintain on call availability
- On-site replacement of failed point-of-sale equipment and Install and upgrade equipment
- Provide computer and equipment troubleshooting assistance for customers
- Perform cleaning duties associated with preventative maintenance at customer site
- Interact with store employees and managers to provide outstanding customer service
- Manage inventory and cleaning of failed parts
Information Systems Technician
US NAVY - USS Kearsarge Norfolk, VA / USS Tarawa San Diego, CA
04.2004 - 04.2008
- Worked with Windows 2000/XP
- Managed 4 different Networks along with 100+ workstations
- Supervised and trained junior personnel
- Initialized computer workstations and configured software, hardware, and printers
- Managed top secret classified material
- Installed external peripherals and internal core workstation components
- Troubleshot network hardware, system software, and core workstation components
- Diagnosed network connectivity problems and identified problems
Customer Service/Cashier
SPORTMART
Fresno, California
12.2002 - 04.2004
- Inventoried all retail merchandise such as accessories, apparel and footwear
- Provided excellent customer service to all customers
Lifeguard (Seasonal)
ISLAND WATERPARK
Fresno, California
05.2000 - 09.2003
- Ensured safety and well-being of customers
- Completed CPR and First Aid training weekly and achieved high scores in company safety audits.
Education
Bachelors of Science - Business Administration
University of Phoenix
Fresno, CA08.2013
Associate of Science - Information Technology, Computer Network Systems
ITT Technical Institute
Clovis, CA09.2011
Skills
- MacOs, Windows 11, Google Admin Level 1 and 2, Mosyle Management
- Active Directory and user account management
- Network Standards and Protocols
- Computer troubleshooting and repair skills
- Job Priority and Organization
- Excellent customer service and managerial skills
- Dependable and Reliable
- Goal Oriented and Highly Motivated
- Self Starter
- Problem Solver
- Asset Management
Project Management
Certification
Amplified Admin Level 1
Timeline
Amplified Admin Level 1
04-2026
Amplified Admin Level 2
04-2026
Technology Support Specialist Senior
Sanger Unified School District
09.2014 - Current
Point of Sale Remote Service Technician
CRS Incorporated
10.2008 - 09.2014
Information Systems Technician
US NAVY - USS Kearsarge Norfolk, VA / USS Tarawa San Diego, CA
04.2004 - 04.2008
Customer Service/Cashier
SPORTMART
12.2002 - 04.2004
Lifeguard (Seasonal)
ISLAND WATERPARK
05.2000 - 09.2003
Bachelors of Science - Business Administration
University of Phoenix
Associate of Science - Information Technology, Computer Network Systems
ITT Technical Institute
MILITARY AWARDS / RECOGNITION
Top Secret Security Clearance, Navy Achievement Medal