Brittany Armstrong
Rockland,ON
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Section Supervisor
Commissionaires Ottawa
10.2022 - Current
- Kept team compliant with security protocols and appearance standards.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Supervised team of 60 security personnel during shift.
- Conducted drills to keep security staff on alert and proficient with established plans.
Master Warrant Officer
Commissionaires Ottawa
04.2020 - 10.2022
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Responded swiftly to security incidents and effectively resolved security issues.
- Kept team compliant with security protocols and appearance standards.
- Supervised team of 3 security personnel during shift.
- Investigated and resolved security breaches to protect organization and corporate assets.
Security Guard
Commissionaires Ottawa
12.2019 - 04.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Education
High School Diploma -
École Secondaire Hugh McRoberts Secondary School
Richmond, BC06.2014
Skills
- Decision-Making
- Schedule Oversight
- Verbal and Written Communication
- Shift Scheduling
- Staff Supervision
- Emergency awareness
- Reporting skills
- Document preparation
Languages
English
Native or Bilingual
Certification
First-Aid & AED
WHMIS
CSC1
Security Guard License
Calm Under Pressure
Threat & Crisis Intervention
Top Secret Clearance
G Drivers License
Top Secret Clearance
Timeline
Section Supervisor
Commissionaires Ottawa
10.2022 - Current
Master Warrant Officer
Commissionaires Ottawa
04.2020 - 10.2022
Security Guard
Commissionaires Ottawa
12.2019 - 04.2020
High School Diploma -
École Secondaire Hugh McRoberts Secondary School
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