Brittany Aguilar
Los Angeles,CA
Summary
Dynamic Telephone Operator with extensive experience at California Hospital Medical Center, adept at managing multi-line systems and ensuring seamless communication. Recognized for exceptional problem-solving and multitasking abilities, while maintaining professionalism under pressure. Proficient in data entry and recordkeeping, contributing to enhanced team productivity and superior customer service.
Overview
11
11
years of professional experience
Work History
Telephone Operator
California Hospital Medical Center
01.2015 - Current
- Operated multi-line phone system to efficiently manage incoming calls.
- Operated switchboard and routed incoming calls to appropriate departments.
- Assisted callers by providing information and directing inquiries to appropriate departments.
- Maintained accurate call logs and records for tracking purposes.
- Ability to manage multiple task with attention to detail.
- Worked independently for extends hours with none to minimal supervision.
- Learned and adhered to company communication protocols to ensure professionalism.
- Collaborated with team members to enhance overall customer service experience.
- Maintained an organized workspace for optimal productivity while adhering to health and safety standards set forth by the employer.
- Adapted quickly to new software and technologies for call management systems.
- Provided support during peak hours by effectively prioritizing call handling tasks.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Clinical data entry
- Generating departments daily schedules
Education
Los Angeles Senior High School
Los Angeles, CASkills
- Professional communication
- Team collaboration
- Task prioritization
- MS office
- Switchboard operation
- Data accuracy
- Independent worker
- Document scanning/Printing/Faxing
- Multi-line phone proficiency
- Attention to detail
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Telephone Operator
California Hospital Medical Center
01.2015 - Current
Los Angeles Senior High School
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