Brittanie Strauss
Lancaster
Summary
Customer Service/ Case Specialist
Overview
17
17
years of professional experience
Work History
Case Manager
CA Covid Rent Relief Program
05.2020 - 07.2024
- Assist Tenants and landlords with Rental Assistance
- Review each case thoroughly requesting any missing documents to complete and finalize case for payment
- Determine ERAP
- Communicate with applicant and Landlord through zoom (phone or text) and email. Heavy outbound calling to applicants and landlords
- Audit and Finalize payment decision or determine irregularities for Fraud
- File Appeals & Grievance
- Remote
Case Specialist
Health Net
Woodland Hills, CA
05.2011 - 11.2018
- Handle claims and authorization appeals from providers and formal grievances from members.
- Analyzing and resolving verbal and written complaints
- Lg and track information as it moves through the clinical process or is tasked through internal contacts
- Knowledge of various medical insurance & medical groups (HMO. PPO, Medical, Medicare) HIPPA
- Review cases to determine if it needs further review by a clinician
- Collect payments and contact providers office regarding billing error, incorrect medical coding
- Relay appeal or grievance information to members, providers and internal/external parties with in the appropriate timeframe
- Use appropriate templates to complete necessary documentation for final appeals or grievance determination
Customer Service Rep
Providence Summit Surgery Center
Valencia, CA
01.2008 - 10.2018
- Scheduling patient for surgery
- Check patients in to see Provider in a timely manner
- Collect co-payments
- Provide patient with proper info and documents for surgery procedure
- Maintain patient records and create new patient files by reviewing case notes, logging events and progress
- Make courtesy follow up calls with patients after surgery
Education
Highland High School -
Highland High School
Palmdale, CA01.2003
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Antelope Valley College
Lancaster, CA01.2005
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Timeline
Case Manager
CA Covid Rent Relief Program
05.2020 - 07.2024
Case Specialist
Health Net
05.2011 - 11.2018
Customer Service Rep
Providence Summit Surgery Center
01.2008 - 10.2018
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Antelope Valley College
Highland High School -
Highland High School