Brittanie Strauss
Lancaster
Summary
Customer Service/ Case Specialist
Overview
17
17
years of professional experience
Work History
Case Manager
CA Covid Rent Relief Program
05.2020 - 07.2024
- Assist Tenants and landlords with Rental Assistance
- Review each case thoroughly requesting any missing documents to complete and finalize case for payment
- Determine ERAP
- Communicate with applicant and Landlord through zoom (phone or text) and email. Heavy outbound calling to applicants and landlords
- Audit and Finalize payment decision or determine irregularities for Fraud
- File Appeals & Grievance
- Remote
Case Specialist
Health Net
05.2011 - 11.2018
- Handle claims and authorization appeals from providers and formal grievances from members.
- Analyzing and resolving verbal and written complaints
- Lg and track information as it moves through the clinical process or is tasked through internal contacts
- Knowledge of various medical insurance & medical groups (HMO. PPO, Medical, Medicare) HIPPA
- Review cases to determine if it needs further review by a clinician
- Collect payments and contact providers office regarding billing error, incorrect medical coding
- Relay appeal or grievance information to members, providers and internal/external parties with in the appropriate timeframe
- Use appropriate templates to complete necessary documentation for final appeals or grievance determination
Customer Service Rep
Providence Summit Surgery Center
01.2008 - 10.2018
- Scheduling patient for surgery
- Check patients in to see Provider in a timely manner
- Collect co-payments
- Provide patient with proper info and documents for surgery procedure
- Maintain patient records and create new patient files by reviewing case notes, logging events and progress
- Make courtesy follow up calls with patients after surgery
Education
Highland High School -
Highland High School
Palmdale, CA01.2003
undefined
Antelope Valley College
Lancaster, CA01.2005
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Timeline
Case Manager
CA Covid Rent Relief Program
05.2020 - 07.2024
Case Specialist
Health Net
05.2011 - 11.2018
Customer Service Rep
Providence Summit Surgery Center
01.2008 - 10.2018
undefined
Antelope Valley College
Highland High School -
Highland High School
Similar Profiles
Shanan SanfordShanan Sanford
LEAD CASE MANAGER - REMOTE at HOUSING IS KEY CA COVID-19 RENT RELIEF PROGRAMLEAD CASE MANAGER - REMOTE at HOUSING IS KEY CA COVID-19 RENT RELIEF PROGRAM
Vanessa BardlivingVanessa Bardliving
Case Manager at CA Covid-19 Rent Relief Program/ Horne LLP.Case Manager at CA Covid-19 Rent Relief Program/ Horne LLP.
Jacqueline Carrasco DepazJacqueline Carrasco Depaz
Case manager at CA RENT RELIEF PROGRAMCase manager at CA RENT RELIEF PROGRAM
Joshua HallJoshua Hall
Building Services Student Supervisor at University Of Wisconsin-madisonBuilding Services Student Supervisor at University Of Wisconsin-madison
Crew WellsCrew Wells
Sales Associate at Brooklyn Pizza GrilleSales Associate at Brooklyn Pizza Grille