Brittanie ODonnell
Alpine
Summary
Dedicated and compassionate professional with a strong background in healthcare. I am eager to learn and adapt quickly. Consistently deliver reliability and am a team-oriented worker. I am dedicated to producing positive patient and client experiences and delivering exceptional customer service.
Overview
28
28
years of professional experience
Work History
Laboratory PSR
Scripps Health
01.2021 - Current
- Interact with patients to check in and out of the lab, to gather necessary information for accurate demographic information. Answer phones, schedule appointments and follow ups.
- Clarify unclear orders, resolve any orders or patient identification discrepancies prior to producing the specimen labels and collections, document ABN necessity whenever needed.
- Transcribe outside LSR orders. Contact multiple providers for order clarification if needed.
- Regularly display a proactive approach to customer service and taking ownership of situations that need leadership to be involved.
Milligan Dermatology
03.2019 - 02.2020
- Answer phones, schedule appointments, register and update patients personal information.
- Manage patient check in and out, schedule needed procedures, suture removals and surgeries.
- Insurance verification, prior authorizations and preparing super bills for insurance billing.
- Electronic chart management.
- Escorted patients to exam rooms.
- Product recommendations and sales.
Internal Medicine, PSR, Scripps Clinic
10.2017 - 01.2019
- Answer phones, schedule appointments, register and update patients personal information.
- Manage refill requests for patients and take all the incoming messages and questions for multiple providers.
- Register and update patients insurance information, obtain referral and authorizations from various insurance companies.
- Manage patient check in and out, ensure appropriate formats are filled out, trained in Epic Systems.
Self Employed, Manager, Auto-Rehab
01.2005 - 01.2017
- Answer phone calls, set up appointments, invoices and billing, handling paperwork, buying supplies.
- Bookkeeping, year end reconciliation and taxes.
Customer Service Representative/Medical Assistant, Torrey Pines Dermatology
01.2001 - 01.2003
- Manage patient check in and out.
- Scheduled appointments and procedures.
- Answered front office phones, took messages and prescription requests, and refill information.
- Insurance billing and referral/authorization.
- Setting up and cleaning exam rooms for appointments and procedures.
- Escorted patients to exam rooms, take in person patient histories, prepared them for exams and procedures.
- Removed sutures and sterilized instruments.
Research Assistant, Scripps Health Foundation
01.2001 - 01.2001
- Researched and created files on current or perspective philanthropy donors for the Scripps Health Foundation.
- Created reports on donors.
- Organized and maintained the file room.
Surgery Scheduler, Scripps Clinic Torrey Pines
01.1999 - 01.2001
- Performed clerical duties such as word processing, data entry, answering phones and filing.
- Maintained the clinic and surgery schedule for Dr. James Bruffey in Orthopedic spinal surgery.
- Scheduled all clinic, on-call follow ups and surgery appointments.
- Helped with billing and codes for the surgeries.
- Handled all messages and medication refills and requests.
- Made sure all scans, x-rays and needed items and documents were ready for each scheduled surgery.
Health Information Technician, Scripps Clinic Encinitas
01.1998 - 01.1999
- Review, analyze and identify deficiencies on health record charts.
- Update and maintain charts and records.
- Update patient information to help guarantee accuracy.
- Prepare and deliver charts for physicians.
Education
High School Diploma -
San Diego Charter Schools
01-1997
Skills
- Dependable, flexible and adaptable
- Self motivated, efficient fast learner
- Excellent attention to detail
- Good at multi tasking
- Courteous, polite and good with teamwork
Timeline
Laboratory PSR
Scripps Health
01.2021 - Current
Milligan Dermatology
03.2019 - 02.2020
Internal Medicine, PSR, Scripps Clinic
10.2017 - 01.2019
Self Employed, Manager, Auto-Rehab
01.2005 - 01.2017
Customer Service Representative/Medical Assistant, Torrey Pines Dermatology
01.2001 - 01.2003
Research Assistant, Scripps Health Foundation
01.2001 - 01.2001
Surgery Scheduler, Scripps Clinic Torrey Pines
01.1999 - 01.2001
Health Information Technician, Scripps Clinic Encinitas
01.1998 - 01.1999
High School Diploma -
San Diego Charter Schools