Brittani Wray
Vancouver
Summary
Experienced Business Controller/Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Business Controller
H&M
06.2022 - Current
- Analyzed commercial results and KPIs in partnership with Area Team members to drive overall top line and store performance.
- Supported strategic initiatives by providing insightful data-driven recommendations to increase overall company sales and store efficiency while also analyzing profit & loss statements to manage controllable costs.
- Collaborated with cross-functional teams to develop innovative solutions for daily operation excellence in partnership with our Sales team.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Flagship Store Manager/Store Manager
H&M
08.2020 - 06.2022
- Developed a strong team culture through effective communication, training, and performance evaluations.
- Streamlined operations by coaching on efficient scheduling and staff management systems.
- Improved customer experience scores by driving attentive service and prompt resolution of concern alongside my management team.
- Enhanced brand image by consistently maintaining high standards of visual merchandising and store operations.
- Managed financials with precision, ensuring accurate forecasting, budgeting, and expense control measures were in place.
Department Manager
H&M
09.2016 - 08.2020
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Skills
- Planning and Implementation
- Operational Management
- Financial Management
- Performance reporting
- Profitability analysis
- Training and mentoring
Timeline
Business Controller
H&M
06.2022 - Current
Flagship Store Manager/Store Manager
H&M
08.2020 - 06.2022
Department Manager
H&M
09.2016 - 08.2020
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