Brittani Rouleau
Newcastle,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced with data annotation techniques and tools to ensure high-quality data outputs. Utilizes attention to detail and analytical skills to enhance data accuracy. Knowledge of collaborative processes and adaptability in fast-changing environments.
Overview
17
17
years of professional experience
Work History
Data Annotator
Da Technology
Remote
08.2022 - Current
- Showcased careful focus while managing detailed projects that involved various levels of information.
- Handled confidential data in compliance with privacy regulations.
- Maintained annotation quality while successfully meeting project deadlines for managers.
- Increased data precision through careful annotation and labeling of diverse datasets.
- Delivered annotated datasets promptly, enabling timely implementation of machine learning models within projects.
- Contributed to the development of AI algorithms through precise data annotation tasks.
- Streamlined data annotation processes for improved accuracy.
- Adapted quickly to changes in project needs or priorities, ensuring smooth transitions between assignments.
- Reviewed peer annotations regularly, offering constructive feedback for continuous improvement as a team.
- Checked for accuracy by verifying data and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Compared transcribed data with source document to detect and correct errors.
- Followed data entry protocols, rules and regulations.
- Used computer software to store and retrieve data.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
ESL Teacher
VIPKID International
Remote
01.2019 - Current
- Taught essential principles of English language structure and speech.
- Implemented targeted speech instruction to enhance clarity and effectiveness of student communication.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Tailored individual tutoring sessions to boost non-native speakers' language skills.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
- Improved reading comprehension among struggling students through the use of diverse texts and guided discussions about main ideas, themes, and vocabulary.
- Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
- Achieved higher student retention rates by developing strong rapport and maintaining open communication with both students and parents.
- Attended workshops to learn about student motivation and engaging learning activities.
- Utilized authentic materials and real-life scenarios in lessons, making learning more relevant and engaging for students.
- Facilitated language immersion experiences, significantly boosting students' conversational skills.
- Leveraged online learning platforms and resources to supplement classroom instruction, providing students with additional avenues for practice.
- Engaged parents and guardians in learning process through regular communication and involvement in school activities.
- Increased student engagement in learning through integration of technology and multimedia resources.
Customer Escalation Manager
Rogers Communications
Ottawa, ON
05.2013 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Completed various assignments promptly within stipulated timelines.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved disputes promptly, enhancing customer satisfaction.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Accomplished multiple tasks within established timeframes.
Customer Relations Consultant
Rogers Communications
Ottawa
05.2008 - 03.2013
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Facilitated successful conflict resolution between customers and company representatives, fostering positive outcomes for all parties involved.
- Contributed to the growth of the business by identifying upselling opportunities during client interactions while maintaining integrity and transparency.
- Improved team productivity by sharing best practices and collaborating on strategies to address common challenges.
Education
TESOl - English-as-a-Second-Language Education
Algonquin College
Ottawa, NoneAdult Education - Education
Algonquin College
Ottawa, NoneMortgage Agent - Finance
Remic
OnlineBachelor Of Arts - History/ English
Carleton University
Ottawa, ONSkills
- Strategic Planning
- Business Development
- Business Administration
- Marketing
- Staff Development
- Workforce Management
- Performance Management
- Expectation Setting
Languages
English
Native or Bilingual
Timeline
Data Annotator
Da Technology
08.2022 - Current
ESL Teacher
VIPKID International
01.2019 - Current
Customer Escalation Manager
Rogers Communications
05.2013 - 08.2023
Customer Relations Consultant
Rogers Communications
05.2008 - 03.2013
TESOl - English-as-a-Second-Language Education
Algonquin College
Adult Education - Education
Algonquin College
Mortgage Agent - Finance
Remic
Bachelor Of Arts - History/ English
Carleton University