Brittani Kniep
Simi Valley,CA
Summary
To always maintain a positive environment in any situation. I believe in morals and to have empathy and compassion towards others. To use life experiences and build my career within the Organization.
Energetic and compassionate professional with talent for building rapport and managing complex situations. Possesses deep understanding of social services and case management best practices, coupled with proficiency in client assessment and resource coordination. Dedicated to making meaningful impact by improving client outcomes and enhancing support systems.
Lead case management professional with strong track record in guiding teams and achieving results. Skilled in client assessment, resource coordination, and conflict resolution. Known for adaptability, reliability, and fostering collaborative environments to meet evolving needs. Passionate about delivering impactful outcomes and driving continuous improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Case Manager
HOPE THE MISSION
04.2022 - Current
- My duties are and not limited to housing and stabilizing my participants
- Assisting in day to day life responsibilities in supporting these individuals
- Increased referral rates by establishing partnerships with community organizations and service providers.
- Coordinated services for clients across multiple agencies, ensuring seamless provision of necessary supports.
- Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
- Facilitated regular meetings with clients, ensuring progress towards goals was on track and addressing any barriers encountered.
- Conducted thorough assessments to determine the most appropriate resources and services for each client.
- Advocated for clients'' needs at all levels of the organization, promoting positive change in service delivery models.
- Provided mentorship to junior case managers, fostering professional growth within the team.
- Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
LIFE COACH
SIMI OAKS TREATMENT CENTER
02.2011 - 01.2021
- Worked with adults with disabilities and help them understand everyday life and responsibilities
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
- Continuously updated knowledge in the field of life coaching through professional development opportunities including conferences, trainings, and literature reviews.
- Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence and personal empowerment.
- Facilitated group workshops on topics such as communication, time management, and stress reduction, promoting overall wellbeing.
- Connected clients with available resources to improve plan success.
INSURANCE REPRESENTATIVE
STATE FARM
01.2018 - 01.2020
- Insurance representative, handled accounts and servicing insureds needs
- Property & Casualty as well as pitch life insurance
RECEPTIONIST
BONNIE BEAVER
01.2008 - 01.2011
- Receptionist for a Gynecologist office- handled insurances, making appointments, setting up and breaking down rooms
Education
Dental Assistant Certification -
Allied School of Dental
07.2021
Property & Casualty insurance License -
01.2016
AA -
Criminal Justice
06.2013
Skills
- Communication
- Team player
- Understanding
- Eagerness to learn
- Case documentation
- Motivational techniques
- Client advocacy
- Client needs assessment
- Ethical practice
- Client needs analysis
- Behavior modeling
- Compliance monitoring
- Resilience under pressure
- Case assessment
- Positive attitude
- Self-awareness
- Data inputting
- Problem-solving
- Office administration
- Time management
Certification
- CPR certificate
- CA fire & Safety
Timeline
Lead Case Manager
HOPE THE MISSION
04.2022 - Current
INSURANCE REPRESENTATIVE
STATE FARM
01.2018 - 01.2020
LIFE COACH
SIMI OAKS TREATMENT CENTER
02.2011 - 01.2021
RECEPTIONIST
BONNIE BEAVER
01.2008 - 01.2011
Property & Casualty insurance License -
AA -
Criminal Justice
Dental Assistant Certification -
Allied School of Dental
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