Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Brittani McFarlane

Tillsonburg,Ontario

Summary

I am currently enrolled in the Medical Transcription program at Canscribe Career College. I am a fast learner, with great typing skills,good with Microsoft Word, Excel, and also can quickly and easily learn new programs. I am looking for a work from home career to excel in and feel rewarded at the end of the day. Quality-focused Medical Transcriptionist skilled in accurate and timely project completion. Exceptional at translating verbal information to written form to record patient medical history and treatment. Self-motivated and talented at organization and time management.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Agent

Imarketingsolutionsgroup
02.2023 - 04.2023
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating deep understanding of their business and industry.
  • Developed strong relationships with clients through excellent customer service and regular follow ups.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Made approximately 100 calls to clients a day in a timely manner.

Customer Service Representative

Tim Hortons
06.2003 - 08.2005
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

High School Diploma -

Glendale Highschool
Tillsonburg, ON
06.2006

Some College (No Degree) - Medical Transcription

Canscribe Career College
Kelowna, BC

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Microsoft Word
  • Microsoft Excel
  • English
  • Time management
  • Leadership

Languages

English
Full Professional

Certification

  • CMA - Certified Medical Assistant

Timeline

Sales Agent

Imarketingsolutionsgroup
02.2023 - 04.2023

Customer Service Representative

Tim Hortons
06.2003 - 08.2005

High School Diploma -

Glendale Highschool

Some College (No Degree) - Medical Transcription

Canscribe Career College

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Brittani McFarlane