Brittani R. Ashley
Santa Rosa,CA
Summary
Results-driven administrative and customer service professional with diverse experience supporting operations in construction, public safety, and healthcare settings. Skilled in workflow management, compliance oversight, customer relations, and process improvement. Known for delivering outstanding service, resolving complex issues, and fostering positive relationships with clients, stakeholders, and team members. Combines strong communication, organizational, and problem-solving abilities to improve efficiency, support organizational goals, and maintain high standards of service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Permit Coordinator
Ongaro and Sons
01.2025 - Current
- Manage 50+ concurrent permits across HVAC, plumbing, electrical, and solar projects
- Prepare, review, and submit detailed applications ensuring full compliance with California Building Code and Title 24
- Coordinate daily with project managers, engineers, inspectors, and city officials to drive approvals
- Track permit lifecycle including submissions, corrections, approvals, and inspections
- Identify documentation gaps early, reducing delays and rework
- Maintain organized digital and physical records for audits and project closeouts
- Support PG&E; interconnection processes and utility compliance
- Maintain communication with customers on the status of their application
Administrative Legal Clerk
Placer County Sheriff
01.2023 - 01.2025
- Conduct confidential background investigations using multiple law enforcement databases
- Process, enter, and cancel warrants with strict accuracy and legal compliance
- Maintain and audit sensitive records ensuring data integrity
- Coordinate with courts, attorneys, probation, and law enforcement agencies
- Provide administrative support in high-security, high-responsibility environment
Public Safety Dispatcher
Placer County Sheriff
01.2022 - 01.2023
- Managed 100+ emergency and non-emergency calls per shift
- Dispatched police and fire units using radio and CAD systems
- Provided Emergency Medical Dispatch (EMD) instructions
- Monitored multiple systems simultaneously while maintaining accuracy under pressure
- Implemented process improvements that enhanced response times and operational efficiency.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
Lead Front Office Coordinator
Plastic Surgery Center
01.2019 - 01.2022
- Oversaw front office operations including scheduling, intake, and patient flow
- Processed billing, payments, and insurance verification
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Maintained HIPAA compliance and accurate medical records
- Resolved patient concerns and enhanced overall experience
- Trained new staff on office procedures and software applications to improve team productivity.
- Oversaw inventory management, ensuring availability of necessary supplies for daily operations.
- Assisted in coordinating marketing efforts, contributing to increased patient engagement and outreach initiatives.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Coordinated patient scheduling, ensuring optimal clinic workflow and patient satisfaction.
Lead Preschool Teacher
Fusion Early Learning
01.2016 - 01.2019
- Supervised classroom operations and staff performance
- Managed lesson planning and child development tracking
- Communicated with parents regarding progress and concerns
- Assisted with enrollment, scheduling, and administrative tasks
- Supported overall center operations including compliance and organization
Education
High School Diploma -
Rio Americano
SacramentoSkills
- Office Administration
- Office management
- Customer service
- Problem-solving abilities
- Multitasking
- Critical thinking
- Calendar & Schedule Management
- Data Entry & Database Management
- Document Control & Filing Systems
- Compliance & Regulatory Processing
- Records Management
- Customer & Client Relations
- Multi-line Phone Systems
- Billing & Invoicing
- Insurance Verification
- Reporting & Documentation
- Process Coordination
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Permit Tracking Systems
- Law Enforcement Systems
- Medical Records Systems (HIPAA compliant)
Certification
- POST Certified
- CPR & First Aid
Timeline
Permit Coordinator
Ongaro and Sons
01.2025 - Current
Administrative Legal Clerk
Placer County Sheriff
01.2023 - 01.2025
Public Safety Dispatcher
Placer County Sheriff
01.2022 - 01.2023
Lead Front Office Coordinator
Plastic Surgery Center
01.2019 - 01.2022
Lead Preschool Teacher
Fusion Early Learning
01.2016 - 01.2019
High School Diploma -
Rio Americano