Brittaney Warren

• Collaborated with other team leaders to align volunteer services with organizational objectives and mission-driven initiatives.
• Served as a liaison between volunteers and program director, advocating for their needs while ensuring alignment with organizational priorities.
• Increased overall volunteer satisfaction with regular feedback sessions, reference letters, and professional development mentorship.
• Evaluated individual performance of volunteers through regular check-ins and supervision to ensure consistency in service delivery standards.
• Developed training documents to streamline volunteer training processes.

Senior Researcher

• Enhanced research quality by implementing rigorous methodologies and data analysis techniques.
• Presented research findings at international conferences, showcasing organizational expertise and contributing health, climate, and other key policy recommendations.
• Mentored junior researchers, fostering a collaborative environment and enhancing team performance.
• Conducted thorough literature reviews, ensuring a solid foundation for new research initiatives.
• Developed comprehensive reports, peer reviewed papers, and policy briefs, sharing findings with stakeholders and informing governance decisions.
• Conducted rigorous research for external clients, i.e. Health Canada, implementing qualitative and quantitative methods of analysis to provide evidence-based recommendations for meeting client goals.

Graduate Researcher

• Conducted thorough background research on relevant topics to provide context for current studies and inform future investigations.
• Expanded professional network by attending workshops, conferences, and seminars related to my field of study.
• Translated research findings into policy recommendations, influencing positive change in field.
• Assisted with recruitment efforts for new researchers joining our team by conducting interviews and evaluating applicant qualifications.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for special events.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Actively listened to customers, handled concerns quickly, taking ownership of costumer issues and escalating major issues to supervisor as appropriate.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, reporting damaged fixtures, and organizing products.