Brittaney Dean
Ottawa,ON
Summary
Extremely hard-working individual with a constant drive to improve and learn new and existing skills.
Currently hold a District Receiver (Receiver Captain) position at Ren’s Pets. promoted after only 9 months of working for the company. My district consists of 10 stores: 4 Ottawa stores: Barrhaven (my home store), Nepean, Kanata, and Orleans, as well as Kingston, Belleville, Peterborough, Brockville, Cornwall and Napanee.
Saved $58,000+ with just 4 out of 10 stores in inventory losses in 1 year with training and
Overview
11
11
years of professional experience
Work History
DISTRICT RECEIVER
RENS PET'S
05.2023 - Current
- Proficient in Microsoft Word, Excel, PowerPoint, NAV Productions, Power Bi, Teams and Outlook
- Training virtually and in person all receivers and managers in my district of 10 stores (4 Ottawa stores (Barrhaven, Kanata, Baseline and Orleans Kingston, Belleville, Peterborough, Brockville, Cornwall, and Napanee) to be Rens receiver trained
- Sending out weekly NSG (non-sellable goods) reports by pulling and exporting information from PowerBi for my 10 stores
- Ensuring all their negatives, and inventory inaccuracies are fixed/corrected in a timely manner
- Responding to questions/issues to help receivers or managers with any problems that arise with any receiving/inventory duties
- Ensuring all emails, information and reports sent from my receivers are correct, accurate and being sent to proper vendors
- Ensuring training is provided when new store procedures/operations change, or a new store open that is added to my district
- Providing retraining on any material that needs to be improved upon or is incorrect
- Having great relationships with each of my receivers this allows for great communication as well as professional growth/improvements.
RECEIVER/SHIPPER
RENS PET'S
10.2022 - Current
- Proficient in Excel, Word, PowerPoint and NAV productions
- Ensure the order has arrived without damage sign drivers' paperwork indicating any damage that has been noticed by receiver or driver
- Scan in all products that arrive on Purchase orders, once scanned, review any inconsistencies with the PO (purchase order)
- Fill out difference reports information to indicate issue i.e
- Product was short shipped, not on invoice, correct on invoice once completed scan and add to difference reports folder
- Create PO's for any additional products that were delivered and create RPO's for any products that have been returned in store, arrived damaged on delivery, damaged by vendor or defective/recalled products
- Create tickets on SharePoint for any products that do not scan into the system, creating any PO's for products verified by purchasing
- Ensure emails are being read, actioned, and replied to and all proper information is being sent to purchasing/proper vendors
- Maintain proper inventory by doing stock counts, submitting count corrections for incorrect inventory or writing off for theft
- Maintain big/heavy bags on the sales floor, ensuring shelves look perfect and flat, any stacks on floor are presentable and safe
- Maintaining a clean and organized backroom, taking out garbage and recycling, floor is swept, and computer and desk are organized and clean before leaving
- Ensuring proper safety is being used appropriately with any equipment (pump jack, steel toes, knives, and gloves).
CUSTOMER SERVICE ASSOCIATE + 8 DEPARTMENTS
HOME DEPOT
03.2018 - Current
- Using systems to build orders for customers, quickly and accurately, while processing sales and returns
- Answering phones, helping solve customer issues, organizing and staging orders, processing phone sales
- Completing Home Depot credit card applications, and processing payments on account
- Completely cross trained into 8 departments and was learning a 9th before I left
- (head cashier, service desk, flooring, blinds and décor, tool rental, pro desk, lumber, and learning appliances).
HEAD CASHIER
HOME DEPOT
03.2018 - 10.2022
- Running a schedule, scheduling breaks and lunches, ensuring proper coverage for quick customer checkout
- Assessing problems, quickly solving them or escalating to the manager on duty when necessary
- Ensuring cashiers are following proper procedures, by assessing them and correcting bad habits
- Performing opening and closing procedures, motivating and raising morale, authorizing markdowns, and jumping on cash when busy.
CREW MEMBER/OVERNIGHT MANAGER
MCDONALD'S
11.2013 - 08.2017
- Managing a team of employees, running the schedule, processing orders in a pos system
- Counted tills and filled out cash sheets, ensured proper procedures and safety protocols were followed
- Ensured great quality and speed of service, worked drive through and front counter simultaneously
- Worked in the kitchen, making orders and ensured food was kept at a safe temperature
- Resolved customer problems and complaints.
Education
No Degree - Business Administration
ALGONQUIN COLLEGE
OttawaSkills
- Great conflict resolution skills
- Effective and Efficient
- Can lift 60 lbs
- Comfortable with ERP systems (Nav Productions)
- Fast and accurate Shipping and Receiving
- Customer Service
- Punctual and Reliable/Dependable
- Attention to Detail
- Time Management
- Inventory Monitoring and Management
- Leadership Qualities
- Cycle counting
- Proficient in Microsoft (Office, Excel, PowerPoint, SharePoint, Outlook and Teams)
Languages
English
Native or Bilingual
Timeline
DISTRICT RECEIVER
RENS PET'S
05.2023 - Current
RECEIVER/SHIPPER
RENS PET'S
10.2022 - Current
CUSTOMER SERVICE ASSOCIATE + 8 DEPARTMENTS
HOME DEPOT
03.2018 - Current
HEAD CASHIER
HOME DEPOT
03.2018 - 10.2022
CREW MEMBER/OVERNIGHT MANAGER
MCDONALD'S
11.2013 - 08.2017
No Degree - Business Administration
ALGONQUIN COLLEGE