Britta Guillon

• Process, Monitor and update incoming calls and reports

• Reporting timely and accurate information to the Regional Wildfire Coordination Officer (RWCO) or designate

• Assist RWCO with deploying, supporting, and relaying information to resources and Aircraft in the area

• Receiving, transmitting, and monitoring radio communications related to field operations

• Supporting, receiving, and tracking check-ins with resources and aircraft out in the field

• Performing a variety of administrative tasks as required

• General Health and Safety Requirements of OHS Committee

• Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
• Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
• Developed personalised care plans, addressing each client''s unique needs and goals for improved quality of life.
• Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
• Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
• Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
• Conducted and Collaborated Health and Safety requirements as per the OHS Committee

• Guest Services, Front Desk, and Liquor Store Sales

• Housekeeping and cleaning services

• Meetings, Events and Banquets set-up and catering

• Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
• Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
• Maintained a clean, organized sales floor to promote a pleasant experience for customers.
• Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the Theater.
• Open and close duties by balancing cash registers and receipts.

• Enhanced visitor experience by developing engaging and informative tours of museum exhibits.
• Implemented interactive elements within tours, fostering a hands-on learning environment for visitors of all ages.

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Tourist Information Counsellor for Port Hardy and Prince Rupert BC
• Tourist Information Counsellor for BC Ferries, Northern Adventure - Inside Passage

• Convenient store and Internet Café retailer

• Money Transfer Agent for Credit Pay Pals

• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Prevented accidents through regular equipment inspections and maintenance.
• Improved response times by conducting thorough lifeguard drills and training sessions.
• Promoted water safety awareness with educational presentations to community groups.
• Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
• Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
• Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
• Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.