Britney Zapata
Food And Beverage Manager
Indio
Summary
Accomplished Food and Beverage Manager with a proven track record at Paradies Lagardere, enhancing customer satisfaction and team efficiency. Expert in food and beverage operations and a master at fostering team unity, demonstrated through the development of staff training programs and a notable decrease in staff turnover. Skilled in cost control and operations oversight, consistently delivering high-quality service.
Developed leadership and organizational skills in high-paced hospitality environment, seeking to transition into new field. Specializes in team management and operational efficiency with focus on customer satisfaction. Aims to leverage these skills to bring value and innovation to new industry.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Food and Beverage Manager
Paradies Lagardere
Palm Springs
05.2022 - 01.2025
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
- Enhanced team morale and reduced turnover by implementing staff recognition program, acknowledging outstanding performance and dedication.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
Supervisor
Starbucks
Palm Desert , California
10.2009 - 05.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
High School Diploma -
Coachella Valley High School
Thermal, CA 09.2003 - 06.2006
Skills
Food and beverage operations
Accomplishments
- Supervised team of 60+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Opened a New restaurant with 2 weeks to set up and training 18 new employees.
- Promoted to manager with in 6 months of working for Paradies.
Timeline
Food and Beverage Manager
Paradies Lagardere
05.2022 - 01.2025
Supervisor
Starbucks
10.2009 - 05.2022
High School Diploma -
Coachella Valley High School
09.2003 - 06.2006
Similar Profiles
HAILEY NEWTONHAILEY NEWTON
Associate at Paradies LagardereAssociate at Paradies Lagardere
Jeffrey PietrewiczJeffrey Pietrewicz
Supervisor /Lead Barista at Paradies Lagardere / StarbucksSupervisor /Lead Barista at Paradies Lagardere / Starbucks
Cedric WahlCedric Wahl
Server at Paradies LagardereServer at Paradies Lagardere