Britney Rivera

Responsible of handling cash and credit/ debt transactions. Verifying identification of customers and confirm contact information to give cash transactions. In charge of all POS duties of the day which include opening and closing registers, handling any technical registers issues and ringing up customers as main register. I assist any customers with returns, resolve customer issues and ensure amazing customer service. Closely working with other team members and managers to map out daily tasks which include managing breaks, training and maintaining high standard customer satisfaction.

Check in patients to their appointment for COVID testing. Verifying identification of patient and confirm contact information. Filled out forms to register new patients. Work with local and international patients. Worked with technology required for activating tests. Instruct patients with steps required for self-testing.

Prep food the proper way (not cutting corners) efficiently with minimal waste or error. Understand how to progress queues in drive-through and standing in line in an efficient manner for the guest experience. Practice great customer service consistent with Chick fil a brand. Maintain sanitary routines (especially COVID19 routines). Stock products and supplies. Was closing lead leading other team members with closing tasks. Knowledgeable with food safety and certified Food Handler.