Summary
Overview
Work History
Education
Skills
Timeline
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Britney Parcell

Hesperia,CA

Summary

Seasoned operations manager with 8 years of experience in a retail environment. Hands-on leader adept at providing teams with training, guidance, support, and motivation to succeed while ensuring corporate policies, procedures and standards are in place. Available 40 hours weekly, including overtime and holidays.

Overview

11
11
years of professional experience

Work History

Operations Manager

Ulta
03.2022 - Current
  • Utilizing company’s task management system to prioritize and ensure execution of all operational focuses, inclusive of ad set processes, visual sets, planograms, realignments, inventory life-cycle related processes (e.g., cycle counts, damages, testers, inventory adjustments, product disposition, etc.), pricing updates, cleaning, and replenishment.
  • Establishing strong vendor partnerships that are mutually beneficial in delivering shipment and planogram expectations
  • Forecasting/adjusting payroll to maximize productivity and workload
  • Reviewing/interpreting financial and operational reporting, including store visit and audit results
  • Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention
  • Supporting continuous improvement by implementing company programs and influencing adoption.
  • Managing supply inventory and ordering processes, ensuring allocated budget is adhered to, and necessary products for services and retail are on hand.
  • Driving top-line sales, interpreting reporting data, managing payroll and controlling expenses

Merchandise Service Coordinator

Ulta
10.2021 - 03.2022
  • Supervising a talented team of 15 associates to complete tasks and have accountability for shipment process, physical inventory and all related inventory functions
  • Meeting/exceeding sales, profitability and operational goals
  • Forecasting/adjusting payroll to maximize productivity and workload
  • Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources.
  • Training, coaching and developing direct reports.
  • Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention.
  • Executing the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience.

Sephora Manager

Sephora Inside JCPenney
01.2021 - 10.2021
  • Drives sales to achieve or exceed monthly goals and metrics on regular basis by controlling expenses, optimizing schedules, and having a well trained motivated team.
  • Lead team by coaching, giving feedback. Sincerely recognizing each team member for their individual contribution for success.
  • Makes weekly schedules by staying in budget and utilizes critical/peak hours.
  • Evaluates situations and effectively uses good judgment to help grow the business.
  • Supports Talent supervisor to ensure team is up to date with trainings, check up with client surveys.
  • Supports Operations supervisor to ensure store is visually up to date.
  • Order supplies through third party vendor.
  • Onboard new employees, including training, mentoring and new hire documentation.
  • Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Merchandise Operations Supervisor

Sephora Inside JCPenney
07.2017 - 01.2021
  • Utilize touchbase to inform team on daily goals, where they will be zoned, and the store focus for the day.
  • Use CEL program to keep track of sales, motivate the team to push baskets, and greet every client making them feel welcome.
  • Work hand in hand with the Sephora Manager to help solve any client complaints, and tender overrides that need to be given.
  • Check in and sort shipment, replenish floor, and back stock extra product in an organized manner.
  • Gather and ship Return to Vendor products and expired products using UPS.
  • Use mobile scanner to adjust on hands for an accurate stock ledger and to identify high shrink items, in result reducing shrink significantly for annual inventory.
  • Follow the weekly merch updates guide (WMU) to feature new products, switch out updated prices and update new assortment sheets.
  • Identify damaged products, contact hotline for any broken fixture items ensuring a clean, beautiful store.

Beauty Advisor

Sephora Inside JCPenney
09.2013 - 01.2017
  • Demonstrated products to assist clients with mini and custom makeovers.
  • Operated POS system to ring up clients, offer credit card promotions, and Beauty Insider program.
  • Used communication VIA walkies and touchbase to ensure zone was being walked and never unattended.
  • Ensured that assigned areas were well stocked, clean to core standards and always looked inviting.
  • Acted as captain for brand events to track sales, drive goals, and invite clients in to shop.

Education

High School Diploma - undefined

Silverado High School
Victorville, CA
2009

Skills

  • Time management
  • Visual creativity
  • Coaching and mentoring
  • Consistently meeting goals
  • Proficient in Excel, Mobile Applications and POS
  • Customer service-oriented
  • Communication skills
  • Budgeting and forecasting

Timeline

Operations Manager

Ulta
03.2022 - Current

Merchandise Service Coordinator

Ulta
10.2021 - 03.2022

Sephora Manager

Sephora Inside JCPenney
01.2021 - 10.2021

Merchandise Operations Supervisor

Sephora Inside JCPenney
07.2017 - 01.2021

Beauty Advisor

Sephora Inside JCPenney
09.2013 - 01.2017

High School Diploma - undefined

Silverado High School

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Britney Parcell