Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Britney Leiva

Los Angeles

Summary

Proactive and results-driven professional with a proven track record at JCPenney, enhancing customer satisfaction through exceptional service and effective problem-solving skills. Excelled in teamwork and collaboration, significantly improving store visual appeal and sales. Skilled in POS system operation and cash handling, adept at multitasking in fast-paced environments.

Diligen with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

3
3
years of professional experience

Work History

Sales Associate

JCPenney
06.2024 - Current
  • Stocked merchandise
  • Helped customers locate products and checked store system for merchandise at other locations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about sizing, accessories, and merchandise care.

Medical Assistant

FPA Women’s Health
07.2022 - 04.2024
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Enhanced office productivity by handling high volume of callers per day.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Assisted with medical coding and billing tasks.
  • Prepared and processed patient referrals and transfer requests.

Sales Associate

Party City
10.2021 - 10.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Graduate Certificate - Medical Assistant

American Career College
CA
06-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Cash handling
  • Flexible schedule
  • Cash register operation
  • Store opening and closing
  • POS system operation
  • Display setup
  • Friendly and outgoing

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

JCPenney
06.2024 - Current

Medical Assistant

FPA Women’s Health
07.2022 - 04.2024

Sales Associate

Party City
10.2021 - 10.2022

Graduate Certificate - Medical Assistant

American Career College

Similar Profiles

CREATE PROFILE
Britney Leiva