Britney Lannon
Mount Pearl,NL
Summary
Experienced Head Server with a strong background in hospitality, excelling in team leadership and training for high-volume dining environments. Known for enhancing customer satisfaction and the dining experience through effective team management and adherence to high standards of food safety and sanitation. Proven track record of resolving customer complaints efficiently, contributing to improved restaurant operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Server
Taste Of Class
St. John's, Newfoundland and Labrador
01.2021 - Current
- Improved team efficiency and dining experience by leading server training and streamlining restaurant operations at Taste of Class.
- Enhanced customer satisfaction by professionally resolving complaints and maintaining positive guest relations.
- Contributed to successful catering events by coordinating with staff, and managing setup.
Rescue Volunteer
Mad Cat Cafe
St. John's, Newfoundland and Labrador
09.2022 - 09.2024
- Supported pet adoptions
- Maintained sanitary conditions.
- Ensured visitor compliance with established protocols, fostering a positive atmosphere.
Childcare Assistant
Kimberly Clarke
Paradise, Newfoundland and Labrador
01.2018 - 01.2022
- Fostered a safe and nurturing environment for children.
- Built strong relationships with parents.
- Supported children with special needs, adapting activities to meet diverse requirements.
Education
Bachelor of Science in Nursing -
Memorial University of Newfoundland
St. John's, NL04-2027
High School Diploma -
Mount Pearl Senior High
Mount Pearl, NL06-2022
Skills
- Conflict Resolution
- Inventory Management
- Customer Service Excellence
- Time Management
- Team Leadership & Staff Training
Certification
- Annual First Aid and Basic Life Support Training
- Opiod poisoning response training
Affiliations
- Played on the Mount Pearl Dogs rugby team from grade 9 to 12.
- Works closely with the Centre for Nursing Studies, the nursing class of 2027, for fundraising, graduation planning, and preparation
References
References available upon request.
Timeline
Rescue Volunteer
Mad Cat Cafe
09.2022 - 09.2024
Head Server
Taste Of Class
01.2021 - Current
Childcare Assistant
Kimberly Clarke
01.2018 - 01.2022
Bachelor of Science in Nursing -
Memorial University of Newfoundland
High School Diploma -
Mount Pearl Senior High
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