Britney Hague B.A.
Toronto,ON
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Customer Experience Associate
Scotiabank
01.2023 - Current
- Responsible for attending to client's and their everyday banking needs and questions.
- Acting as a Lobby Manager and proactively attending to client's, understanding their needs, and knowing when referring them to a Financial Advisor would be beneficial.
- Teaching client's about digital banking (For example, how to use ABM Machines, set up digital banking on their phones, and how to set up their payments online.)
- Making referrals to Financial Advisors to help deepen client relationships, and adding to the overall success of the bank.
- Creating a sense of community by getting to know client's and making them feel at home when they come to the branch.
- Escalating issues for client's that need further investigation and following up for them.
- Opening international Student Accounts and setting up client's for their banking.
- Sending and receiving wire payments for client's.
- End of day balancing and cash custody.
Chiropractic Administrative Assistant
Solely Chiropractic
12.2021 - 01.2023
- Enhanced patient experience by efficiently managing appointment scheduling and providing exceptional customer service.
- Streamlined office operations for increased efficiency, handling daily administrative tasks such as filing, data entry, and answering calls.
- Assisted in maintaining a clean and organized workspace to foster a welcoming environment for patients.
- Supported chiropractic practitioner with accurate record-keeping of patient information and treatment plans.
- Reduced wait times for appointments by effectively coordinating schedules between patients and practitioner.
- Increased patient retention through timely follow-up on appointment reminders and inquiries.
- Providing patient's with nerve scans of their spines and range of motion testing.
- Opening and closing duties (Cash custody / balancing)
Sales Associate
TJX Canada (Homesense)
03.2020 - 01.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Provided excellent Customer Service through interacting with customers to ensure their highest satisfaction and shopping experience.
- Performed Cashier duties.
- Assisted in inventory.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Received multiple recognitions for outstanding personability and going above and beyond what was required through customer surveys and in store recognition.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor of Arts - Psychology
York University
Toronto, ON06.2022
Certificate - Experimental Psychology
York University
Toronto, ON10.2021
High School Diploma -
Victoria Park Collegiate Institute
Toronto, ON06.2012
Skills
- Multitasking
- Decision Making
- Problem Solving
- Time Management
- Customer Retention
- Attention to Detail
- Computer Literacy
- Complaint Investigation
- Money Handling Abilities
- Conflict Resolution
- Critical Thinking
- Relationship Building
Languages
French
Limited Working
English
Native or Bilingual
Certification
-Experimental Psychology / Ethical Conduct for Research Involving Humans course on Research Ethics. (TCPS:CORE)
York University (Glendon Campus) Toronto,ON
-CPR First Aid Training Level C
(Canadian Red Cross First Aid and CPR) Toronto, ON
Volunteering
Youth and Policing Volunteer for Events with the Toronto Police Services.
-Attended events with Toronto Police Force in the community.
-Attended at risk communities , delivered toys for needy children, and spent quality time with the children to inspire and lift their spirits.
Timeline
Senior Customer Experience Associate
Scotiabank
01.2023 - Current
Chiropractic Administrative Assistant
Solely Chiropractic
12.2021 - 01.2023
Sales Associate
TJX Canada (Homesense)
03.2020 - 01.2023
Bachelor of Arts - Psychology
York University
Certificate - Experimental Psychology
York University
High School Diploma -
Victoria Park Collegiate Institute
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