Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Britney Berry

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Care Advisor

United Healthcare
09.2024 - Current
  • Verified patient insurance eligibility and entered patient information into system.
  • Contributed to determination of type and duration of services necessary to meet client needs, consulting families to continually tailor care services to needs of clients.
  • Processed data necessary to establish and maintain initial client records, services and files, keeping records for invoicing and documenting information for regulatory purposes.
  • Engaged with patients to provide critical information.

Hospital Charge Audit Support Eligibility

United Healthcare
11.2021 - 09.2024
  • Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
  • Correspond letters, sent out claim forms, EOB's checks to providers, and medical facilities.
  • located/verified authorizations for claims
  • Liaised between providers, patients and health plans to resolve issues.

NBBC TM Sales Specialist Ll

Wells Fargo
04.2018 - 11.2021
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Responsible for developing and maintaining knowledge of a variety of financial products and services
  • Demonstrated product features, answered questions and persuasively overcame objections.

Benefits Specialist

Epic Hearing Healthcare
04.2017 - 04.2018
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Process authorizations for claims for patients
  • Answered a high volume number of calls for patients eligibility, payments, and claims.
  • Responded to benefits questions from patients regarding general inquires, federal and state laws, status changes, benefits enrollments, and plan provisions.

Education

High School Diploma -

Charter Oak High School
Covina, CA
01-2007

Skills

  • Phlebotomy
  • Venipuncture
  • Lab reporting
  • Care coordination
  • Healthcare
  • Cultural sensitivity
  • Claims processing
  • Data entry proficiency
  • Medical terminology
  • Documentation research

Certification

  • PT - Phlebotomy Technician

CPT-02437769

Timeline

Care Advisor

United Healthcare
09.2024 - Current

Hospital Charge Audit Support Eligibility

United Healthcare
11.2021 - 09.2024

NBBC TM Sales Specialist Ll

Wells Fargo
04.2018 - 11.2021

Benefits Specialist

Epic Hearing Healthcare
04.2017 - 04.2018

High School Diploma -

Charter Oak High School

Similar Profiles

CREATE PROFILE
Britney Berry