Brither Serrano
Toronto,Ontario
Summary
Graduate in International Business, with experience in the administrative, logistics and sales areas, with knowledge in office management and skills in managing indicators and matrices. Possess the abilities and expertise to lead, organize, and oversee staff, along with managing budgets and inventory, as well as documenting processes.
Overview
4
4
years of professional experience
Work History
Bilingual Client Services Agent
Sutherland Global Service
2021.03 - 2022.11
- Built strong relationships with clients, leading to increased trust and loyalty.
- Improved overall service quality by identifying areas for improvement through regular monitoring of performance metrics.
- Implemented process improvements that led to increased efficiency within the Client Services department.
- Developed strategies for retaining existing clients and attracting new ones.
- Utilized excellent organizational skills to manage multiple accounts concurrently while still providing personalized attention to each individual client.
- Managed approximately 40 incoming calls and emails per day from customers.
Sales Executive
World Transportation Services
2019.12 - 2021.02
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Identified new market opportunities through diligent research and networking.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Reaching monthly goal of $100,000 US dollars on several occasions
Hotel Administrator
Tayrona Tented Lodge
2019.02 - 2019.07
- Planned, organized and coordinated the entire operation of the hotel.
- Establish and maintain relationships with contractors and suppliers.
- Improved guest satisfaction by streamlining check-in and check-out processes.
- Coordinated housekeeping activities to ensure high standards of cleanliness throughout the entire property and consistently met or exceeded expectations from guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Education
Undergraduate Diploma - Sales And Marketing
Niagara College
Toronto, ON12.2024
BBA - Bachelor of Business Administration
Universidad Católica Santa María La Antigua
Panamá City, Panamá06.2018
Skills
- Teamwork
- Thought Strategic
- Personnel Management
- Conflict resolution
- Work under pressure
- Leadership
- Customer service
- Punctuality
- Tolerant
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bilingual Client Services Agent
Sutherland Global Service
2021.03 - 2022.11
Sales Executive
World Transportation Services
2019.12 - 2021.02
Hotel Administrator
Tayrona Tented Lodge
2019.02 - 2019.07
Undergraduate Diploma - Sales And Marketing
Niagara College
BBA - Bachelor of Business Administration
Universidad Católica Santa María La Antigua
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