BRITHANY BROWN

FC Associate, Amazon Canada Fulfillment Services, ULC


July 2019 - Present

As a Sort Process Guide, I worked closely with process assistants to actively manage all sort side associates by:

• Allocating Roles: Strategically assigned associates to workstations based on their strengths and experience, ensuring that each area was fully staffed for optimal performance.

• Pushing Rates: Consistently motivated associates to meet and exceed productivity goals, while ensuring accuracy and adherence to safety standards, driving overall efficiency on the sort side.

Through careful coordination and leadership, I ensured that the sort side operated efficiently, safely, and in alignment with daily production goals.

Identifying Bottlenecks:

• I analyze workflow processes to pinpoint inefficiencies or delays, whether in sorting, packing, or shipping, and work collaboratively with team members to develop

Training and Coaching:

• I provide training and support to associates on problem-solving techniques, empowering them to identify and address issues in their daily work, fostering a culture of continuous improvement.

• Took ownership of critical orders, ensuring they were processed and sent out on time, even during peak periods. This ensured that high-priority customers received their items within the expected timeframes.

• Managed Delays: Whenever delays occurred, I proactively stepped in to identify the root cause, cleared the delayed packages, and implemented solutions to prevent future occurrences, keeping operations running smoothly.

• By consistently ensuring that orders are sent out on time and delays are quickly addressed, you demonstrate a strong ability to keep both CE and CPT processes running efficiently, which is vital for maintaining customer satisfaction and operational flow at Amazon.

• Improve safety and standard work – I regularly trained associates on proper safety protocols and best practices, emphasizing injury-prevention techniques tailored to their specific tasks. This included live demonstrations and ensuring that everyone understood safe lifting techniques, ergonomic postures, and the use of safety equipment.

• I gathered feedback from associates and encouraged them to suggest improvements for both safety and workflow efficiency. This feedback loop allowed for continuous improvement in processes and safety measures.

• I trained associates on specific injury-prevention techniques, such as proper lifting methods, correct posture, and safe handling of equipment. I ensured that each associate fully understood how to perform their tasks without risking injury.

• By coaching 20 associates per shift, 20% more than other Process Guides, I was able to provide more comprehensive and personalized guidance. This allowed me to spend more time with each associate, addressing specific safety concerns and reinforcing safe behaviors.

• I conducted on-the-floor monitoring during shifts to observe work practices in real-time. When I identified unsafe behaviors, I immediately provided feedback and correction, helping associates make adjustments before an injury occurred.

• In my role as a Sort Process Guide, I successfully managed workflow and consistently met daily production goals during times when the Process Assistant (PA) was absent.