Summary
Overview
Work History
Education
Skills
References
Recognition
Timeline
Generic

Britany Bandley

Fair Oaks

Summary

Client-Focused Services & Coordination Professional

Experienced in veterinary, retail, and food service sectors with a strong track record of building client relationships and delivering effective administrative support. Known for proactive problem-solving, adaptability, and innovative thinking. Skilled in communication, data management, and conflict resolution. Brings empathy, active listening, and professionalism to navigate challenging situations and enhance client satisfaction and loyalty.

Overview

9
9
years of professional experience

Work History

Client Service Representative

VCA Greenback Animal Hospital
Fair Oaks
05.2024 - 11.2024
  • Served as the first point of contact for clients, greeting visitors warmly, answering multi-line phones, and escorting clients and pets to exam rooms.
  • Scheduled and confirmed appointments, prioritized emergency vs. routine cases, and made outbound calls for follow-ups and client outreach.
  • Educating clients on general animal husbandry and non-medical pet care.
  • Explained services and fees clearly to clients, processed payments, insurance claims, and managed invoices and deposits.
  • Maintained accurate medical records, charts, and correspondence; ensured confidentiality and compliance with clinic standards.
  • Recommended and sold appropriate products and prescriptions tailored to each client's needs.
  • Ensured cleanliness and safety of the facility through regular maintenance and biohazard awareness, including animal waste removal.
  • Collaborated with veterinary staff to provide outstanding client service and support high-quality medical care delivery.

Host, Food Runner, Take Out

BJ's Restaurant
Elk Grove
06.2019 - 01.2020
  • Provided and promoted personal and efficient service in customer care.
  • Trained personnel on multiple levels including management.
  • Organized personnel and equipment resources for workplace operation.
  • Maximized execution of BJ's primary business model.

Assistant Manager

GameStop
Sacramento
09.2015 - 06.2019
  • Promoted and maintained customer satisfaction.
  • Responsible for hiring, training, and mentoring store personnel.
  • Assigned tasks for up to 12 subordinate personnel.
  • Developed work schedules to ensure adequate coverage.
  • Provided performance evaluations of employees each year.
  • Provided feedback to management regarding personnel performance.
  • Worked independently and served as the sole employee in the store approximately half the time.
  • Developed budget requests and obtained funding for optimal workplace operation.
  • Entrusted with keys and security codes for multiple stores.
  • Secured the store's receipts and made cash bank deposits.
  • Assisted with merchandising, inventory control, loss prevention, restocking, store cleaning, and maintenance.

Education

Bachelor of Arts - Studio Art

California State University
Sacramento, CA
05.2017

Skills

  • Client service and communication
  • Appointment scheduling
  • Team building and supervision
  • Personnel training and development
  • Payment processing and invoicing
  • Medical records management
  • Multiline phone systems
  • Pet care education and support
  • Facility maintenance and sanitation
  • Dependability
  • Adaptability
  • Organization

References

  • Katherine Olson, DVM, Medical Director & Associate Veterinarian, VCA Greenback Animal Hospital, 916-267-0183
  • Nick Garrett, Manager, GameStop, 8250 Calvine Rd, D, Sacramento, CA, 95828, 916-505-4051
  • Erin Palecek, Associate Governmental Program Analyst, CA Dept. of Public Health, 1616 Capitol Ave, Sacramento, CA, 95814, 916-502-0795
  • Larry Jensen, First Chief Risk Officer, CalPERS, 400 Q St, Sacramento, CA, 95811, 916-539-5764
  • Kaley Wassall, Associate Governmental Program Analyst, CA Dept. of Housing & Community Development, 2020 El Camino Dr, Sacramento, CA, 95833, 916-704-1690

Recognition

  • 3 Customer Experience Awards, GameStop Regional Level
  • Team Member Award, BJ's Restaurant for Customer Service
  • Member, Pie Beta Kutta Honor Society, Rio Cosumnes College, 2011

Timeline

Client Service Representative

VCA Greenback Animal Hospital
05.2024 - 11.2024

Host, Food Runner, Take Out

BJ's Restaurant
06.2019 - 01.2020

Assistant Manager

GameStop
09.2015 - 06.2019

Bachelor of Arts - Studio Art

California State University

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Britany Bandley