Britanny Matthews
Victoria,BC
Summary
Dynamic leader with a proven track record in developing high-performing teams and optimizing operational efficiency, specializing in inventory management and conflict resolution. Recognized for fostering a positive work environment that enhances productivity and drives sustainable growth. Demonstrates exceptional customer service skills, leveraging adaptability and interpersonal strengths to improve team dynamics. Eager to embrace new challenges that promote professional growth.
Overview
14
14
years of professional experience
Work History
Floor Supervisor
Canadian Tire
Victoria, BC
07.2010 - Current
- Performed daily opening and closing procedures according to established guidelines.
- Assigned tasks to team members based on skill sets and strengths.
- Developed exceptional customer service skills through regular interaction with customers in person, and over the phone.
- Maintained a clean and organized work environment at all times.
- Handled customer complaints in a professional manner.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Managed ongoing monthly health and safety sessions.
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges, and security practices.
- Processed customer online orders accurately and efficiently.
- Placed special orders or contacted other stores to find desired items.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Suggested ideas for improving store operations and increasing profits.
Education
High School Diploma -
Claremont Secondary School
Victoria, BC06-2011
Skills
- Customer Satisfaction
- Team Leadership
- Retail Merchandising
- Problem-solving
- Attention to detail
- Reliability
Affiliations
Activities include creating nail art on both natural and press on nails while maintaining a social media account showing off my work, hiking, gardening and playing video games.
References
References available upon request.
Timeline
Floor Supervisor
Canadian Tire
07.2010 - Current
High School Diploma -
Claremont Secondary School