Britanie Bumgarner
Pleasanton
Summary
Dynamic Medical Assistant with extensive experience at PAMF, excelling in patient scheduling and EHR management. Proven ability to enhance patient flow and satisfaction through effective communication and problem-solving skills. Adept at immunization administration, contributing to improved health outcomes and streamlined clinic operations. Committed to delivering compassionate, high-quality care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
MIST Medical Assistant
PAMF
07.2024 - Current
- MIST Medical Assistant/ Hybrid/Remote patient care for pediatric patients.
- Support In basket activity for all Greater Silicon regions (Over due screenings, Telephone encounters, My health online messages, prescription refill requests and test results) 100+ encounters a day.
- Assisting Virtual providers room visits with obtaining symptoms, medical history, allergies, home vital signs, logging in/IT support.
- Scheduled appointments, managed calendars, and coordinated follow-up visits.
- Maintained accurate patient records using electronic health record (EHR) systems. (Epic)
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Float Medical Assistant
PAMF
01.2022 - 07.2024
- Float medical assistant - Pediatrics, Internal medicine, family medicine, urgent care, injection clinics and rapid testing.
- Administered vaccinations and performed routine lab tests, adhering to safety protocols and guidelines.
- Educated patients on treatment plans, medications, and preventive care strategies for improved health outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Trained new staff members on operational procedures and best practices, fostering a collaborative team culture.
- Conducted auditing and QA's on all rapid test machines and cross checked all docuementation in EHR system and logs
Medical Assistant
Berman Skin Institute
04.2021 - 01.2022
- Dermatology/ Cosmetic Medical Assistant
- Prepared examination rooms and ensured compliance with safety protocols, maintaining a sterile environment for procedures.
- Managed patient scheduling and follow-ups, optimizing appointment availability and enhancing patient satisfaction.
- Educated patients on treatment plans and skincare regimens, fostering better understanding of their health needs.
- Collaborated with team members to streamline office operations, improving efficiency in patient processing and care delivery.
- Monitored inventory levels of medical supplies, coordinating timely replenishment to avoid disruptions in service delivery.
- Trained new staff on office protocols and electronic health record systems, enhancing team competency and performance consistency.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Elite Md
10.2019 - 11.2020
- Dermatology & Plastic Surgery Medical Assistant
- Improved clinical workflow with introduction of electronic health records system.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Temp Medical Assistant
Kforce
11.2015 - 10.2019
- Temp Medical Assistant contracts while building my skills at various places like Stanford Hospital and UCSF
- Filled LOAs and time off
- Floated to various specialties like Dermatology, ENT, and Allergy
- Assisted providers with patient examinations and procedures, ensuring efficient workflow and high-quality care.
- Educated patients on skincare treatments and post-procedure care, fostering a supportive environment for recovery.
- Administered injections and vaccinations following established protocols to enhance patient safety and satisfaction.
- Maintained accurate electronic health records (EHR) to ensure compliance with regulatory standards and improve data accessibility.
- Collaborated with medical professionals to streamline clinic operations, reducing wait times and optimizing patient flow.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Certificate of Medical Assisting - Medical Assisting
Carrington College
San Leandro, CA05-2014
Skills
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Immunization administration
- Professionalism and ethics
- Patient flow management
- Complex Problem-solving
- Adaptable
- Professional bedside manner
- Healthcare software proficiency
Certification
NCCT certified
Timeline
MIST Medical Assistant
PAMF
07.2024 - Current
Float Medical Assistant
PAMF
01.2022 - 07.2024
Medical Assistant
Berman Skin Institute
04.2021 - 01.2022
Medical Assistant
Elite Md
10.2019 - 11.2020
Temp Medical Assistant
Kforce
11.2015 - 10.2019
Certificate of Medical Assisting - Medical Assisting
Carrington College