Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Brisia Coronel

Anaheim

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Opener

Amity One
Irvine
10.2023 - 11.2024
  • Maintained detailed records of all collection activity in accordance with company policies and procedures.
  • Attended meetings with internal staff members to discuss best practices for collections processes.
  • Developed strategies for resolving difficult collections issues with innovative solutions.
  • Maintained confidentiality and adhered to FDCPA regulations during collections.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
  • Managed high-volume calls.

Telemarketer

sempre Core
Anaheim
07.2022 - 01.2023
  • Assisted in developing new business prospects by following up on leads generated from various sources.
  • Worked closely with marketing teams to develop effective strategies for increasing customer base.
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Identified potential customers through cold calling and database research.
  • Followed up with existing customers regarding additional products or services that may be of interest.
  • Managed time effectively by scheduling daily call times based on peak hours or other factors.
  • Developed relationships with customers to increase sales opportunities.
  • Created reports detailing telemarketing activities and results.
  • Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
  • Greeted customers in a friendly, professional manner on the phone.
  • Resolved customer complaints promptly and professionally while documenting details in CRM system.
  • Initiated outbound calls to prospective clients using scripts.
  • Attended training sessions on a regular basis to stay updated on changes in industry regulations.

Education

High School Diploma -

Manuel Arts High School
Los Angeles, CA
06-2010

Skills

  • Customer relationship management
  • Data analysis
  • Relationship building
  • Data entry proficiency
  • CRM software
  • Multitasking
  • Problem-solving
  • Self motivation
  • Task prioritization
  • Detail orientation
  • Goal setting
  • Teamwork

Affiliations

I like to stay active physically in the gym. I like interacting with people and having deep conversations with them. I like to travel and site see. Mostly spending time with family and loved ones.

Languages

Spanish
Professional
English
Professional

Certification

Eye lash technician

References

References available upon request.

Timeline

Opener

Amity One
10.2023 - 11.2024

Telemarketer

sempre Core
07.2022 - 01.2023

High School Diploma -

Manuel Arts High School

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Brisia Coronel