Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Briselda Corona

Porterville

Summary

I have a diverse background in customer service, administrative support, cash handling, and caregiving. In my current role as an Administrative Receptionist, I manage front office operations, greet and assist visitors, answer and route phone calls, process incoming and outgoing mail, log and distribute packages, and provide administrative support to multiple departments. I have developed strong communication, organizational, and multitasking skills while working in a fast-paced office environment.

My previous experience includes working as a customer service desk cashier, where I handled returns, refunds, bill payments, online order pickups, and customer inquiries. I also worked as a casino cashier, assisting guests while supporting operations in the gift shop and food court. As a private caregiver, I managed household finances, payroll, bill payments, scheduling, and provided compassionate care while maintaining accurate records.

In my current position, I am an active member of the Eagle Award Committee and the Incentive Committee, where I help recognize employee achievements and support workplace engagement initiatives. I also previously served on the Heart Fund Committee before it was discontinued. I am dependable, adaptable, and a dedicated team player who enjoys helping others, learning new skills, and contributing to a positive and productive work environment.

Overview

2027
2027
years of professional experience

Work History

Admin Receptionist

Eagle Mountain Casino
Porterville, CA
04.2024 - Current
  • Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Maintained accurate appointment scheduling using advanced reservation systems to optimize efficiency.
  • Coordinated communication between departments to enhance service delivery and resolve guest inquiries.
  • Assisted in training new staff on operational procedures and customer service standards.
  • Implemented organizational improvements that enhanced front desk workflow and reduced wait times.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Scheduled office meetings.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.

HR Clerk

Eagle Mountain Casino
Porterville, CA
05.2024 - 07.2024
  • Processed employee documentation and maintained accurate personnel records.
  • Assisted in onboarding new hires, ensuring compliance with company policies.
  • Assisted HR Manager with annual performance review process, facilitating effective communication between employees and supervisors.
  • Maintained HR databases, ensuring accuracy and timely updates of employee information.
  • Provided administrative support during internal investigations, ensuring thorough documentation was maintained throughout the process.
  • Assisted in conducting background checks on potential hires in order to maintain a safe work environment.
  • Managed confidential personnel files, maintaining accuracy and privacy in compliance with legal requirements.

Call Center Representative

Eagle Mountain Casino
Porterville, CA
04.2022 - 05.2024
  • Handled high-volume inbound calls, ensuring customer queries were addressed efficiently and effectively.
  • Provided product information and support, fostering positive customer relationships and enhancing satisfaction.
  • Resolved conflicts with professionalism, utilizing active listening to understand client needs and concerns.
  • Mentored junior representatives, sharing best practices to improve call handling techniques and customer interactions.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Demonstrated strong organizational, multitasking, and time management skills while handling daily mailroom and administrative responsibilities.
  • Maintained confidentiality and handled sensitive documents with professionalism and attention to detail.
  • Received and processed incoming and outgoing mail, ensuring all correspondence was accurately logged into the tracking system.
  • Sorted and distributed mail to the appropriate departments in a timely and organized manner.
  • Logged incoming packages into the company's tracking system upon receipt.
  • Contacted the appropriate departments to notify them of package arrivals and coordinate prompt pickup.
  • Maintained accurate records of mail and package deliveries to ensure accountability and proper documentation.

Elderly Caregiver

Private Care
Porterville, CA
06.2021 - 04.2022
  • Managed household finances, including processing payroll and maintaining accurate financial records.
  • Paid monthly bills on time and tracked expenses to ensure financial stability.
  • Balanced and maintained the checkbook, reconciled bank statements, and monitored account balances.
  • Created and managed daily, weekly, and monthly schedules for appointments, medications, and household tasks.
  • Coordinated medical appointments and arranged transportation as needed.
  • Maintained organized records of financial transactions, appointments, and important documents.
  • Assisted with household management, including grocery shopping, meal planning, and inventory of household supplies.
  • Communicated with healthcare providers, family members, and service professionals to coordinate care.
  • Provided compassionate companionship while ensuring a safe, clean, and well-organized living environment.
  • Demonstrated strong organizational, time management, and problem-solving skills while managing multiple responsibilities.

Cashier

Lowes Home Improvment
Porterville, CA
2018 - 2020
  • Processed customer transactions efficiently using point-of-sale system.
  • Maintained accurate cash drawer and balanced registers at shift end.
  • Assisted customers with product inquiries and provided exceptional service.
  • Collaborated with team members to ensure smooth store operations.
  • Managed inventory by restocking merchandise and organizing displays.
  • Trained new cashiers on procedures and customer service best practices.
  • Implemented improvements in checkout process, enhancing customer satisfaction.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed purchases, returns, exchanges, refunds, and store credits in accordance with company policies.
  • Assisted customers with credit card payments, account statements, and bill payment services.
  • Processed online order pickups, verified customer identification, and ensured accurate order distribution.

Cashier

Eagle Mountain Casino
Porterville, CA
2018 - 2018
  • Processed cash, credit, and debit card transactions accurately in a fast-paced casino environment.
  • Provided excellent customer service by assisting guests with purchases and answering questions.
  • Balanced cash drawers and reconciled daily transactions while following cash handling procedures.
  • Assisted customers with gift shop purchases, processed sales, and maintained merchandise displays.
  • Stocked shelves, monitored inventory, and ensured the gift shop remained clean and organized.
  • Worked in the food court by taking customer orders, processing payments.
  • Assisted restocked supplies, and maintained cleanliness and sanitation standards.
  • Collaborated with team members across multiple departments to provide efficient service and a positive guest experience.
  • Followed casino security, safety, and cash-handling procedures to ensure accurate and secure transactions.

Education

High School Diploma -

Porterville High School
Porterville, CA
2017

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry

Languages

Spanish
Native or Bilingual

Timeline

HR Clerk

Eagle Mountain Casino
05.2024 - 07.2024

Admin Receptionist

Eagle Mountain Casino
04.2024 - Current

Call Center Representative

Eagle Mountain Casino
04.2022 - 05.2024

Elderly Caregiver

Private Care
06.2021 - 04.2022

Cashier

Lowes Home Improvment
2018 - 2020

Cashier

Eagle Mountain Casino
2018 - 2018

High School Diploma -

Porterville High School
Briselda Corona